Customer Care Specialist

2 weeks ago

Sydney, Australia ING Group Full time

Customer Care Specialist

**Do you love a sleep in before jumping into your day?**
**Join our Customer Care team on our late shift**

Our Customer Care Specialists are key to us being Australia's most recommended bank, and we're on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family.

**Here's what our recent new starters have to say about us...**

"It was a great opportunity to help people in the community, in a role that matters."

"Working at ING has been a great change of pace and has great incentives such as working from home."

"OMG My journey has been amazing. It's been very inclusive, friendly and fun"

**If you're as excited as we are, then keep reading**

We will have multiple roles available for a **20th of May **start date at our swanky **Customer Care HQ **in **Wyong. **You'll be joining a fun and fast paced environment where there is opportunity to grow within your role. Our Contact Centre is considered a great talent pool for our wider business, and an excellent start for those looking to expand their career with ING and take on a new challenge.

These positions are **Full Time** and require you to work a 7-day rotating roster and have full availability to work an 8 hour shift scheduled at **any time** during our **late shift band (12pm - 12am). **Our roster are published **4 weeks in advanced**.

**Example of a real life roster**:

- **Week 1**:Monday, Tuesday, Thursday, Friday (12pm - 8pm). Sunday (6am to 2pm).
- **Week 2**:Monday - Friday (1pm - 9pm).
- **Week 3**:Monday, Wednesday, Thursday, Friday (12:30pm - 8:30pm). Saturday (11am - 7pm).
- **Week 4**:Tuesday - Friday (4pm - 12am). Sunday (8am - 4pm).

Our Customer Care Specialists are scheduled for one weekend shift per week (Saturday or Sunday), for 3 out of 4 weeks a month. While you can be scheduled for **any shift band on a weekend**, we allow the flexibility to **volunteer for specific shift times** on weekends.

We also provide **9** **weeks of paid training (Monday to Friday 11am - 7pm)** during the onboarding period to help you kick-start your career with us

**What you'll do**

As an inbound call centre for an online digital bank, you'll be the first voice our customers hear when they call us for help. You're going to be helping customers with a range of different enquiries related to our Daily Banking products using your active listening and analysis skills.

**What we're looking for**
- Minimum 6 months of full time work experience in a high volume, fast paced environment.
- Call Centre experience would be beneficial.
- Excellent communication skills and the ability to offer a positive experience to every customer.
- Flexibility to work to a rotating roster in a structured environment.
- The ability to be resilient through proven experience.
- The ability to learn new technology and navigate computer systems efficiently and accurately.

Please ensure you have attached your updated resume with your most recent work experience.

**What's in it for you?**
- 20% penalty rates for any late shifts finishing after 8pm and time and a half for weekend shifts.
- Annual rest day - an extra day of leave
- Encouraged work/life balance, with a flexible combination of 50% work from home and 50% work in office after training.
- Open and dynamic team and environment.
- Employee Wellbeing Program so that you can be your "Best You."
- Regular coaching and mentoring sessions with your Team Leader.
- Free onsite parking and great facilities nearby.
- Discounted ING Home Loans and Health Insurance.

**Discover what our people have to say about working at ING**:
**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

This role is NSW based. ING's approach to flexible working (FlexING) means you can work 50/50 in office (Wyong) and from home.

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks oper

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