Retention Advisor

5 months ago

Sunshine Coast, Australia Youi Pty Ltd Full time

Join our dynamic team as a Customer Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

This role is exclusively inbound, focusing on receiving and addressing customer inquiries without engaging in outbound dialing. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

**Responsibilities**:

- Professionally handle inbound customer calls with empathy and expertise.
- Enhance customer loyalty by delivering top-notch, personalised solutions.
- Identify and address the root causes of customer concerns.
- Collaborate with colleagues to ensure comprehensive customer support.
- Assist with policy renewals, changes, cancellations, and amendments.

**About You**:

- Exhibit strong problem-solving abilities and excellent communication skills.
- Previous experience in customer service or customer retention is advantageous.
- Passionate about delivering exceptional customer experiences.
- Ability to thrive in a dynamic and fast-paced environment.

If you don't check every box, we still encourage you to apply, as we recognise that skills are transferable.

**Why Youi?**

Join Youi and embrace a different approach to insurance. From day one, we've challenged the Australian insurance industry with a focus on providing a superior experience for individuals. Our outstanding customer service sets us apart, and we attribute our success to the awesome people we employ. We value great personalities, authenticity, and hard work that deserves rewarding.

At Youi, everyone's journey is unique. If you're hungry, curious, and resilient, you can chart your path to success. Our commitment to being a great company to work for and delivering excellent service underpins our success, and we invite you to be part of our story.

**What We Offer**:

- Permanent full-time position with a competitive salary + an attractive incentive component.
- Career progression opportunities, with a philosophy of promoting from within.
- Paid induction training + ongoing training opportunities.
- Fun and high-performance culture with casual dress and regular social events.
- Loads of employee benefits through our award-winning benefits program.

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