Reservations Manager

2 weeks ago

Perth, Australia AccorHotel Full time

**Company Description** Our Hotel**

At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.

Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.

You are a people person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for executing strategies, continually monitoring our performance to ensure we remain leaders in the market. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.

RESERVATIONS
- Ensures the correct procedures are followed when receiving, processing and confirming hotel reservations ensuring maximum yield.
- Ensures the smooth operation of the Reservations Department
- Ensures the Reservations Department maintains a high level of guest satisfaction, through contributing to high hotel NPS & RPS score.
- Take lead of the customer journey by communicating daily with other departmental leaders to ensure smooth overall guest satisfaction.

Relevant Duties
- Maintain control of all bookings & hotel inventory ensuring the hotel is filled to its capacity at the maximum yield rate.
- Establish, in conjunction with the Revenue Manager & General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.

**Qualifications**
- Must have experience in Front Office or Reservation in Hotel
- Full Time Australian Working Rights

**Additional Information**
In addition to the opportunity to grow and develop your career potential, we provide duty meals, free parking, dry cleaning and discounts in over 100 countries with AccorHotels and our partners..

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