Reservations Manager
3 weeks ago
We are seeking a highly skilled Reservations Manager to lead our reservations team at AccorHotel. As a key member of our hospitality operations, you will be responsible for overseeing the daily management of reservations, ensuring exceptional service delivery and optimizing occupancy rates.
Duties and Responsibilities:- Reservations Operations Management: Oversee the entire reservations process, including booking processes, group reservations, and room allocation to ensure seamless guest experiences.
- Guest Inquiry Handling: Ensure that all guest inquiries and bookings are handled efficiently and courteously, meeting the high standards of AccorHotel's customer-centric approach.
- Occupancy Trend Analysis: Analyze occupancy trends and collaborate with revenue management to maximize room revenue, driving business growth and profitability.
- Team Leadership and Development: Train, mentor, and manage the reservations team to achieve performance goals, fostering a positive and engaging team environment.
- Interdepartmental Collaboration: Liaise with front office and sales departments to ensure a seamless guest experience, enhancing overall hotel operations.
- VIP and Special Requests: Assist with VIP and special request arrangements, demonstrating a proactive approach to service and exceeding guest expectations.
- Guest Preference and Booking Record-Keeping: Maintain accurate records of guest preferences and booking details, ensuring personalized service and efficient communication.
- Leadership and Organizational Skills: Strong leadership and organizational skills with a focus on guest satisfaction, ensuring exceptional service delivery and efficient team management.
- Communication Abilities: Excellent verbal and written communication abilities, facilitating effective collaboration with colleagues and guests alike.
- Technical Proficiency: Proficiency in hotel property management systems (PMS) and familiarity with reservations software, streamlining operations and enhancing guest experiences.
- Analytical and Attention to Detail: Strong analytical skills and attention to detail, ensuring accurate record-keeping and informed decision-making.
- Customer-Focused Mindset: A customer-focused mindset with a passion for providing memorable guest experiences, driving business growth and loyalty.
- Competitive Salary: An estimated annual salary of $75,000 - $90,000, commensurate with experience and qualifications.
- Benefits Package: A comprehensive benefits package, including an employee benefit card offering discounted rates at Accor worldwide, learning programs through our Academies, and opportunities for professional growth and development.
- Corporate Social Responsibility: The ability to make a positive impact through our Corporate Social Responsibility activities, aligning with your values and passions.
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Reservations Manager
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Perth, Western Australia Accor Full timeReporting to the Director of Revenue, the Reservations Manager is a key player in managing the room inventory of Novotel Perth Langley with 256 rooms in total.You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.We are looking for someone who has the ability...
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Hotel Reservations Manager Position
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Hotel Reservation Operations Lead
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Perth, Western Australia Accor Full timeCompany Overview">Novotel Perth Langley is a leading hotel in the heart of Perth's CBD, offering stunning views of the Swan River and exceptional service to its guests.">Salary">The estimated annual salary for this role is AUD $85,000 - $110,000, depending on experience and qualifications.">Job Description">We are seeking an experienced Reservation Manager...
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Perth, Western Australia Accor Full timeCompany Overview:Novotel Perth Langley is a leading hotel located in the heart of the Perth CBD, offering stunning views of the Swan River. With 256 well-appointed rooms and suites, multiple dining options, and six conference rooms, we provide an exceptional experience for our guests.Job Summary:We are seeking a highly skilled Hotel Reservations Coordinator...
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Hotel Operations Manager
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Perth, Western Australia Accor Full timeCompany OverviewWe are a leading hospitality company, AccorHotels, committed to delivering exceptional experiences to our guests and colleagues.Estimated SalaryAustralian dollar AU$65,000 - AU$85,000 per annumJob DescriptionThe Reservations Manager is a key role within our hotel operations, responsible for managing the room inventory and ensuring the smooth...
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Perth, Western Australia Accor Full timeCompany OverviewNovotel Perth Langley is a leading hotel in the heart of Perth, offering 256 well-appointed rooms and suites. Our hotel is part of AccorHotels, a global hospitality leader with a portfolio of hundreds of properties worldwide.Job DescriptionThe Reservations Manager plays a crucial role in managing our room inventory, working closely with the...
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Perth, Western Australia Accor Full timeNovotel Perth LangleyLocated within the heart of Perth CBD, Novotel Perth Langley offers breathtaking views of the Swan River. Our hotel features 256 well-appointed rooms and suites, multiple dining options, and six conference rooms.About the RoleThe Reservations Manager will be responsible for managing the room inventory of Novotel Perth Langley. You will...
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