Reservations Supervisor

2 months ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 24156595
**Job Category** Reservations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**Reservations Supervisor**
- Beautiful location on the Elizabeth Quay waterfront
- Training and Career Development opportunities within an international brand
- Discounts on hotel rooms and food and beverage within Marriott
- Discounts on retail venues around the location
- Recognition and wellbeing programs
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Parental Leave
- Free Employee Meals

**About the Role**

**Duties**

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Supervisor

    5 months ago

    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Reservations Agent

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24058225 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Agent

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24031016 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Reservations Agent** - Beautiful location on the Elizabeth Quay waterfront - Training and Career...

  • Group Bookings Coordinator and Reservations

    5 months ago

    Perth, Australia SeaLink Western Australia Full time

    **SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours** is looking for a Professional and Customer Focused Group Bookings Coordinator and Reservations Supervisor to join our Reservations and Sales team. **Have a background in tourism & hospitality?** **Experience in a senior customer service role?** **Enjoy leading an energetic team of...

  • Group Reservations Executive

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24018119 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Coordinator

    3 months ago

    Perth, Australia Hilton Full time

    Reservations Coordinator ***Beyond Assisting Guests, It's Ultimate Stay Creator at DoubleTree by Hilton Perth Waterfront**: The stories begin here at DoubleTree by Hilton Perth Waterfront: Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning...

  • Front Office Supervisor

    1 month ago

    Perth, Western Australia Marriott Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Four Points by Sheraton Perth. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and leading a team of front office...

  • Supervisor

    2 weeks ago

    Perth, Australia Minprovise Full time

    Mining / Oil & Gas / Utilities Manager / Supervisor Perth Permanent / Full Time 24/10/2024 Exciting opportunities to work with industry-leading projects and companies. Excellent on-site teams, with support from regional managers Competitive pay rate based on your experience. To support our continual growth, we are searching for an energetic...

  • Front Office Supervisor

    4 weeks ago

    Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at the Westin Perth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesManage the front office operations, including...

  • Concierge Supervisor

    5 months ago

    Perth, Australia Hilton Full time

    Concierge Supervisor Concierge Supervisor** **Parmelia Hilton Perth** About the role Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your...

  • Electrical Supervisor

    4 weeks ago

    Perth, Western Australia Fortescue Full time

    Electrical Supervisor OpportunityFortescue's Heavy Mobile Equipment Fleet Job SummaryWe are seeking a highly skilled and safety-focused High Voltage Electrical Supervisor to coordinate and champion the safe execution of all HV electrical works across our Heavy Mobile Equipment (HME) Fleet. The Electrical Supervisor will be responsible for overseeing high...

  • Housekeeping Supervisor

    2 months ago

    Perth, Australia Aimbridge Hospitality Full time

    Aimbridge Hospitality EMEA are now seeking a Housekeeping Supervisor to join the team at Mercure Perth Hotel on a part time basis.  Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG...

  • Electrical Maintenance Supervisor

    4 weeks ago

    Perth, Western Australia Fortescue Full time

    Electrical Maintenance Supervisor OpportunityWork Location: Fortescue's Iron Bridge project is situated on the traditional lands of the Nyamal people.Roster: 7 days on, 7 days off, 14 days rest, FIFO ex PerthWe are seeking a qualified and dynamic Electrical Maintenance Supervisor to lead our Iron Bridge OPF Electrical Maintenance team.As a key member of our...

  • Front Office Supervisor

    1 month ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Manage guest accounts and resolve any related issuesRepresent the hotel in resolving guest complaints and concernsTake reservations and implement...

  • Front Office Supervisor

    4 weeks ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. As a Front Office Supervisor, you will be the face of our hotel, providing warm and welcoming service to our guests, and ensuring that their stay with us is nothing...

  • Front Office Supervisor

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23115559 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated with modern...

  • Concierge Supervisor

    5 months ago

    Perth, Australia Hilton Full time

    Concierge Supervisor** **Parmelia Hilton Perth** About the role Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your knowledge of Perth and...

  • Front Office Supervisor

    2 weeks ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Provide excellent customer service, responding to guest inquiries and resolving...

  • Front Office Supervisor

    2 weeks ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience. As a Front Office Supervisor, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise.Key Responsibilities:Manage...

  • Loyalty Supervisor

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part-Time (Fixed Term) **Job Number** 24066104 **Job Category** Rooms & Guest Services Operations **Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Aloft provides a space where style...