Reservations Agent

5 days ago


Perth, Australia Accor Full time

Company Description

Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, spa, sauna, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.

Job Description

As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include:

  • Managing guest bookings, changes, and cancellations with accuracy and professionalism.
  • Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
  • Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
  • Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
  • Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
  • Collaborating with the front office and sales team to maximise occupancy and revenue.
  • Delivering exceptional guest service and resolving booking-related issues promptly and effectively.

You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.

Qualifications

The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry, along with:

  • Excellent communication and interpersonal skills.
  • Ability to work Tuesday-Saturday.
  • Strong organisational abilities and attention to detail.
  • Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
  • A positive and professional demeanour, with a passion for delivering exceptional guest experiences.
  • Ability to work collaboratively in a team-oriented environment.

Additional Information

What’s in it for you:

  • Employee benefit card offering discounted rates at Accor properties worldwide.
  • Access to learning and development programs through Accor Academies.
  • Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
  • Opportunity to make a difference through our Corporate Social Responsibility initiatives.

Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.

Apply now to embark on a rewarding career journey with Accor


  • Reservations Agent

    3 months ago


    Perth, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Perth*** **Revenue & Reservations*** **Job Grade**: Full Time At Pan Pacific Perth, our purpose is simple yet profound: to make people smile. Our mission is not merely to hire individuals, but to seek out great people who align with our values and vision. By cultivating a vibrant and inclusive workplace culture, we aim to...


  • Perth, Australia The Meat and Wine Co Full time

    **Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our Central Reservations Team in Perth CBD. Working directly with the Central Reservations Manager, you will be responsible for all reservations for our **4 Perth based restaurants. **Being the first point of contact with our guests, our agents should...

  • Reservations Agent

    6 months ago


    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24031016 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Reservations Agent** - Beautiful location on the Elizabeth Quay waterfront - Training and Career...

  • Reservations Agent

    6 days ago


    Perth, Australia AccorHotel Full time

    Job DescriptionAs a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include:Managing guest bookings, changes, and cancellations with...

  • Reservations Agent

    5 months ago


    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24058225 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Agent

    5 days ago


    Perth, Australia AccorHotel Full time

    **Company Description** Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, spa, sauna, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350...


  • Perth, Australia The Meat & Wine Co Full time

    **The Meat & Wine Co Perth** restaurant is seeking **Hosts/Reservations Agents** to join the team**. 30 - 35 hours available.** **Benefits include**: - Employee discounts and daily staff meals - Tips - A professional, dynamic work environment - Ongoing training and development for career progression - Opportunity for growth in a large, dedicated and...


  • Perth, Australia The Meat and Wine Co Full time

    Established in 2000, The Meat & Wine Co prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a **full service, casual fine dining steakhouse** that specialises in **dry-aging steaks** and has an **impressive wine selection**. Our teams prides itself on its people first culture and training and...

  • Reservations Agent

    6 months ago


    Perth, Australia Accor Full time

    Company Description Our Hotel At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Reservations Agent

    5 months ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Reservations Agent

    5 months ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...


  • Perth, Western Australia AccorHotel Full time

    At AccorHotel, we are seeking a skilled Reservations Agent to join our team. As a key member of our front office team, you will be responsible for handling reservations and inquiries with exceptional service and accuracy.The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry. They should...


  • Perth, Western Australia Accor Full time

    Deliver Exceptional Guest ServiceAs a Reservations Agent with Mercure Perth, you will be the first point of contact for our guests, ensuring their stay is nothing short of exceptional. Your attention to detail and passion for delivering outstanding service will make all the difference in creating memorable experiences.Key Responsibilities:Manage guest...


  • Perth, Australia SeaLink Western Australia Full time

    **SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours** is looking for a Professional and Customer Focused Group Bookings Coordinator and Reservations Supervisor to join our Reservations and Sales team. **Have a background in tourism & hospitality?** **Experience in a senior customer service role?** **Enjoy leading an energetic team of...

  • Reservations Agent

    5 months ago


    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24055002 **Job Category** Reservations **Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is...

  • Reservations Agent

    6 months ago


    Perth, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. Our Reservations team are the beginning of exceptional guest experiences, making our guests feel welcome from the first point of contact. They make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. **A little taste of your day-to-day**: - Providing...


  • Perth, Western Australia Accor Full time

    Novotel Perth Langley Reservations Agent OpportunityThis is an exceptional opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley, fostering learning, development and career progression. We are seeking applicants on Full Time capacity to join our busy Reservations Team.About UsWe are a leader in the hospitality...

  • Buyers Agents

    6 months ago


    Perth, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...


  • Perth, Western Australia Accor Full time

    ​​Job OverviewWe are seeking a skilled and enthusiastic Reservations Agent to join our dynamic team at Novotel Perth Langley. As a key member of our Reservations Team, you will be responsible for delivering exceptional customer service to our guests, responding to their requests promptly and efficiently, and promoting our hotel facilities to maximize...


  • Perth, Western Australia Accor Full time

    Company OverviewAccorHotels is a global leader in the hospitality industry, passionate about delivering exceptional guest experiences. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted partner in the industry.About Novotel Perth LangleyLocated in the heart of Perth CBD, Novotel Perth Langley offers breathtaking views...