Cluster Reservations Manager
1 month ago
**Company Description**
Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.
**Job Description** Job Description**
As the **Cluster** **Reservations Manager**, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimise occupancy rates. Key responsibilities will include:
- Overseeing reservations operations, including booking processes, group reservations, and room allocation
- Ensuring guest inquiries and bookings are handled efficiently and courteously
- Analysing occupancy trends and collaborating with revenue management to maximise room revenue
- Training, mentoring, and managing the reservations team to achieve performance goals
- Liaising with front office and sales departments to ensure a seamless guest experience
- Assisting with VIP and special request arrangements
- Maintaining accurate records of guest preferences and booking details
You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.
**Qualifications**
- Strong leadership and organisational skills with a focus on guest satisfaction
- Excellent verbal and written communication abilities
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software
- Strong analytical skills and attention to detail
- A customer-focused mindset with a passion for providing memorable guest experiences
**Additional Information**
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
**What is in it for you**:
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
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