Digital Business Consultant

6 months ago

Melbourne, Australia Cognizant Technology Solutions Full time

**Digital Business Consultant - Healthcare and Government**

Cognizant Consulting - ‘Senior Consultant’

***Do you want to engineer modern organisations to improve everyday life?**

Businesses today are having to navigate greater levels of uncertainty, market volatility and ever increasing customer expectations.

We are the consulting team causing an impact in our region’s largest organisations because we link business needs, technology possibilities, customer and employee expectations and data intelligence rather than expecting the client to do it, and because we have 340,000+ engineers globally to help make our advice practical.

Cognizant is barely twenty years old in ANZ but with the addition of Servian, Contino and Softvision and experienced talent, Team Cognizant is shaking up the market of big 4 and technology advisors.

We invite you to come on board at this exciting time to shape and lead major engagements in the Public Sector and Healthcare.

**About the Role (Responsibilities)**:
A Digital Business Consultant with a focus on a sector is a critical role within Cognizant Consulting. You will help shape and deliver major projects for clients in Government, Education, Public Services and Healthcare. You will work with our clients directly, and through squads of cross functional consultants (for example, business process analysts, Digital Architects, Agile Coaches) providing the sector, customer or commercial perspective on the challenge that we are solving for our client.

Cognizant’s purpose is to engineer modern organisations to improve everyday life. In the context of consulting that means you will be:

- Helping a client find and create new value for their customers, their business and our society through technology
- Helping a client understand what a modern business means in their context and how to manage the transition to it
- Facilitating their future design, orchestrating how Cognizant and its partners deliver that outcome and helping the client get value from it

Typically, you will work on engagements that last between 8 weeks and 6 months where you will be analysing an organisation, its people, their customers to define and solve complex business problems by shaping a strategy, designing a digital solution or architecting the implementation. Sometimes you will work through all those stages in the digital transformation lifecycle.

A Senior Consultant grade Digital Consultant is responsible for:

- Participating and facilitating workshops to understand the client problem and define the scope.
- Investigating and analysing the business value drivers, customer needs and current technology and operational capabilities of the business
- Analysis of qualitative and quantative customer insights
- Generation of high level customer experience journeys or service blueprints
- Designing and managing the requirements gathering lifecycle (including elicitation, documentation & management of approval).
- Guiding the translation of requirements into solution designs, collaborating extensive with the digital squad (strategists, designers, and digital architects).
- Helping to prioritise work for a project squad (fully Cognizant or a mix of Cognizant and client) to optimise the value to the client from their investment
- Communicating with key client stakeholders and Cognizant leaders with strong written and oral skills focusing on scope, requirements, actions and follow-up activities.
- Producing succinct presentation documents, insightful process maps or high-quality user stories.
- Supporting Consulting managers at any stage of the engagement lifecycle (this may include review/creation of requirements / support documentation, cost estimates, follow-up action trackers etc).

**About you (skills / experience).**

The life of a digital consultant involves exciting, fast-paced work, dealing with a variety of stakeholders, clients and consultants. You need to be someone that can deal with ambiguity, thrive on change, and manage your own time effectively. We want someone that genuinely focuses on client outcomes, with a high degree of integrity. At Cognizant we value consultants that have a high IQ, enjoy problem solving, a willingness to serve, and have little ego. You will need to be confident presenting to both business and technology stakeholders, being part of cross functional geographically dispersed teams, and have strong negotiating for outcomes skills. Above all, you should have a positive attitude, and enjoy working with consultants from a diverse range of backgrounds, on a variety of fast paced engagements.

Your past experience needs to include:

- A minimum of 5 years’ experience as a business or technology specialist and advisor across the public or health sectors including time in an external consulting firm
- Familiarity with use of a range of core and digital consulting techniques including hypothesis-based problem solving, executive report structuring, critical thinking, quantita

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