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Customer Success Consultant

3 months ago

Warriewood, Australia Just Right People Full time

Interested in how people think?
- Flexible working conditions
- Based on Sydney's northern beaches

**Your New Company**
Based in Warriewood, our client offers solutions to promote self-awareness in terms of how one thinks and how to communicate more effectively as an individual and in teams. In doing so, they work with their time-tested framework called the Whole Brain® Model and the Herrmann Brain Dominance Instrument® (HBDI), a powerful psychometric assessment tool that assesses Thinking Styles of individuals, teams and organisations.

With offices in Sydney, Auckland and Singapore and clients like the Australian Federal Police, Volkswagen, Nespresso, Qantas, Prada, PwC, and Westpac, our client is much sought after to deliver advice, workshops and assessment tools.

**Your New Role**
Reporting to the Customer Success Manager, you will respond to customer enquiries, manage customer accounts, and help resolve issues. You will proactively establish and maintain relationships with new and existing customers and in the process will improve customer retention and increase up-sells and referrals.

**_Your key responsibilities will include:_**
- Manage incoming enquiries
- Supporting the successful onboarding of customers
- Grow into being a key point of contact for customer account management and growth
- Educating customers on product features and benefits
- Providing product and technical information and collaborating with the Support team in solving technical issues
- Recording customer interactions and managing customer accounts
- Monitoring marketing campaigns

**About You**
You will have a genuine commitment to customer service, a capacity to work independently and proactively, and will be good at multitasking, prioritising and managing time effectively. And you will have a positive attitude and work well in a team You will also need to demonstrate:

- Strong customer service experience
- Excellent communication skills with a confident telephone manner
- The ability to build and maintain professional relationships
- Proficiency in Microsoft Office/Google Docs Suite
- Experience using a CRM (e.g., Pardot, Salesforce)
- High aptitude for following communication guidelines, procedures and policies

**What’s in it for you**
- After an initial six weeks in the office while learning the job, flexible working arrangements will be on offer
- Product and technology platform training provided
- Work for an equal opportunity employer who values diversity and who does not discriminate on the basis of thinking preferences, race, religion, colour, national origin, gender, sexual orientation, age; or marital, veteran or disability status

**How to apply**
- Please note: Only people with the right to work in a full-time, permanent capacity in Australia will be considered._