Client Contact Centre Consultant

2 days ago

Melbourne, Australia carsales Full time

Company Description
**Curious to grow? Join a team that’s passionate about making buying and selling a great experience.**

Autonomy to choose where you work from - Office, Hybrid or Anywhere.

This is your opportunity to join carsales as a Client Contact Centre Consultant within our Dealer Services team. You will assist and engage with our customers by providing both general and technical support to our Dealers, Performance Managers, and Business Development Managers. You will also have ownership of account managing a small portfolio of clients.

This is a great opportunity for someone to take the next step in their customer service career and gain account manager experience

**What’s on offer**
- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- Autonomy to choose where you work from - Office, Hybrid or Anywhere.
- Support of a highly engaged, high-performing team. We have incredible talent in carsales that you will learn from.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.
- Richmond Office with free onsite car parking if you choose to be in office.

**Job Description**:
**What you’ll do**
- Develop and support solutions that deliver appropriate advice and product information to all dealer enquiries that you receive in a professional and courteous manner.
- Manage a small portfolio of clients through supporting and maintaining existing accounts, track performance and ensure that our clients are receiving the best return on investment.
- Demonstrate understanding, motivations and expertise in meeting KPIs.

**Qualifications**:
**What we’re looking for?**
- Previous experience providing technical support in a call centre role.
- You are a confident communicator who can build sustainable relationships with internal and external stakeholders.
- Eagerness to learn and gain experience in account management.
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time. We are open to this conversation during our recruitment process if you want to know more just ask
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

  • Contact Centre Consultant

    7 months ago

    Melbourne, Australia Genesis Full time

    **Contact Centre Consultant** **NSW, Newcastle and the Hunter Region** - Want to build a career? - Looking for flexibility to fit in with your lifestyle? - Keen to access some great perks and benefits along the way Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer...

  • Contact Centre Consultant

    8 months ago

    Melbourne, Australia Genesis Full time

    **Contact Centre Consultant** **NSW, Newcastle and the Hunter Region** - Want to build a career? - Looking for flexibility to fit in with your lifestyle? - Keen to access some great perks and benefits along the way Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer...

  • Contact Centre Consultant

    7 months ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Contact Centre Consultant** **VIC, Remote Working Location (Work from home)** - Exciting opportunity to be part of an amazing work culture - Flexible working location and hours - Supportive environment with loads of employee benefits Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism department. **The...

  • Contact Centre Consultant

    7 months ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Contact Centre Consultant** **VIC, Remote Working Location (Work from home)** - Exciting opportunity to be part of an amazing work culture - Flexible working location and hours - Supportive environment with loads of employee benefits Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism department. **The...

  • Contact Centre Manager

    6 months ago

    Melbourne, Australia Probe CX Full time

    **About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...

  • Client Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia Client Full time

    Role OverviewThe Client Director will be a key point of contact for our clients, driving successful relationships and results-driven teams.Key ResponsibilitiesDevelop strong communication strategies across all channelsManage client relationships and deliver high-quality outputsLead and collaborate with cross-functional teams to achieve business...

  • Strategic Client Partnerships Director Melbourne Role

    4 days ago

    Melbourne, Victoria, Australia Client Full time

    Role OverviewThe Client Director will be a key point of contact for our clients, developing strong communication strategies across all channels. This role drives and leads successful client relationships and results-driven teams, bringing together the right people to deliver high-quality outputs end-to-end.ResponsibilitiesManage client relationships and...

  • Contact Centre Consultant

    7 months ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Contact Centre Consultant** **VIC, Melbourne 3000** - Want to build a career? - Looking for flexibility to fit in with your lifestyle? - Keen to access some great perks and benefits along the way Belgravia Leisure’s customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service. **The Role** We are...

  • Contact Centre Consultants

    4 months ago

    Melbourne, Australia Lite n’ Easy Full time

    **Introduction**: Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion...

  • Insurance Consultant

    6 months ago

    Melbourne, Australia Mercer Full time

    **Insurance Consultant - Helpline** **What can you expect?** You will provide superior professional front-line support for all queries in relation to claims and underwriting for Mercer superannuation products, Mercer administered superannuation plans and Mercer administered insurance policies. You will work closely with Case Managers, Administrators,...

  • Contact Centre Lead

    4 months ago

    Melbourne, Australia Startek Australia Full time

    Exciting opportunity to make your mark in Startek - a global company - Melbourne CBD Location, close to public transport - Opportunity to grow and develop your career **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations...

  • Contact Centre Officer

    7 months ago

    Melbourne, Australia Osborne Richardson Australia Full time

    **Salary**: $30-$35 per hour **Location**: VIC - Melbourne **Ref**: Contact Centre **Description**: Our Local Government client is seeking an experienced and motivated Contact Centre Officer to join their team. As a Contact Centre Officer, you must be able to sit & take calls continually all day, answering and resolving customer enquiries on restricted...

  • Contact Centre Agent

    6 months ago

    Melbourne, Australia MSI Australia Full time

    A supportive team that is passionate about their work and values - Full training provided and further development opportunities available - Part time and Full time Positions available **_About us:_** We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people living in...

  • Contact Centre Consultant

    7 months ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Contact Centre Consultant** **VIC, Collingwood 3066** - Looking for flexibility in your role with a modern office and great public transport access? - Are you a great problem-solver? - Do you love providing great customer experiences for a wide range of people? - Do you have a great phone manner and ‘smile in your voice’? Full-time and part-time...

  • Contact Centre Administrator

    4 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP2024 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Digital Contact Centre

    7 months ago

    Melbourne, Australia IAS RECRUITMENT Full time

    Seeking a Team Leader with a Passion for Digital Customer Service - Very Attractive Salary + Bonus & Benefits - Supportive Team & Career Development Opportunties **About the company** Our client, a leading Australian company, offers top-notch products and services integral to the daily lives of many Australians. Positioned for significant growth, the...

  • Team Leader

    7 months ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Team Leader - Contact Centre** **VIC, Collingwood 3066** - An excellent opportunity for an emerging leader to step up and make an impact. - Full-time, permanent position. - Hybrid working model: 3-4 days in the office. Belgravia Leisure’s customer care team is looking for a passionate Team Leader to provide exceptional customer service and support our...

  • Contact Centre Agent

    7 months ago

    Melbourne, Australia MSI Australia Full time

    A supportive team that is passionate about their work and values - Full training provided and further development opportunities available - Casual and Fixed-Term positions available **_About us:_** Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception...

  • Contact Centre Administrator

    8 months ago

    Melbourne, Australia Hudson Australia Full time

    Full time permanent role - Mulgrave location - this is an office based role - Working days - Monday to Friday **About the role**: As a Contact Centre Administrator you will be responsible for providing customer service and coordination support within the Commercial division. The purpose of this role is to resolve customer complaints and issues promptly...

  • Contact Centre Administrator

    4 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...