Contact Centre Agent

2 days ago

Melbourne, Australia MSI Australia Full time

A supportive team that is passionate about their work and values
- Full training provided and further development opportunities available
- Part time and Full time Positions available

**_About us:_**
We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people living in Australia. MSI Australia is the only national accredited provider of abortion, contraception and vasectomy services, and the country’s longest running provider of tele-abortion. We have a client-centred approach empowering our purpose of your choice, made easier.

MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support. Our clinics and telemedicine services provide support for over 25,000 clients per year.

Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total wellbeing of our clients is supported at every stage.

**Location**: National Contact Centre, Richmond (Office-based role).

**Reports to**:National Contact Centre Operations Manager and Supervisor

**The role**:We are looking for client-focused Contact Centre Agents to join the MSI Australia team based out of our support office located in Richmond. The role can be tailored to shorter shifts within school hours and could therefore be suitable for parents wanting to return to work.

**Main responsibilities**:

- Attending to inbound and outbound calls and relevant administrative activities required to support clients,
- Maintain accurate client records across respective databases within the organisation with high attention to detail,
- Assist with the prioritisation of tasks with other team members to meet daily KPIs,
- Keep up to date with what’s happening within MSI-Australia and respond positively to ongoing organisational updates and changes.

**Your profile**:

- Pro-choice and champion of women and pregnant people’s rights
- Passionate about de-stigmatising abortion, sexual and reproductive health
- Fantastic customer service skills and experience
- Exceptional verbal and written communication skills
- Professional telephone manner
- Confidence using MS Office and database management systems
- Ability to work autonomously and within a team environment
- An understanding of the importance of confidentiality
- Ability to work to targets and KPI's

**Our benefits**:

- Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 1 - 3): $25.65,
- Rate progression after 12 months,
- Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands,
- Supportive Employee Assistance Program.

**Our Goals, Missions, Values, Purpose, Behaviour Statements**
In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values:
**Our Goal** The Prevention of Unwanted Births

**Our Mission** Children by Choice not Chance

**Our Values** Integrity, Agency, Safety, Quality, Courage

**Our Purpose** Your choice, made easier

**Our Behaviour Statements**
“We care for our clients and each other with
**compassion**, and as individuals, with their own diverse, physical, emotional, social and cultural needs.

“We conduct our work in an
**honest, just and sincere** manner. We care and deliver through our words and actions.”

“We respect each other for who we are and we all create space for
**trust, safety and wellbeing**”.

**Application Support**:

  • Contact Centre Agent

    1 month ago

    Melbourne, Australia Marie Stopes Australia Full time

    About us:  Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide...

  • Contact Centre Agent

    4 weeks ago

    Melbourne, Australia Marie Stopes Australia Full time

    About us:  Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide...

  • Contact Centre Agent

    2 weeks ago

    Melbourne, Australia MSI Australia Full time

    A supportive team that is passionate about their work and values - Full training provided and further development opportunities available - Casual and Fixed-Term positions available **_About us:_** Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception...

  • Contact Centre Agent

    1 week ago

    North Melbourne, Australia The Lost Dogs Home Full time

    Job Overview **WORK TYPE**: - Full Time**LOCATION**: - North Melbourne**JOB TYPE**: - Customer Service**DATE POSTED**: - 26 Jun 2024 AUS Eastern Standard Time**APPLICATIONS CLOSE**: - 14 Jul 2024 AUS Eastern Standard Time**About us**: At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate...

  • Supervisor - Contact Centre

    2 weeks ago

    Melbourne, Victoria, Australia Marie Stopes Australia Full time

    Opportunity to join management function of a successful inbound Contact Centre Make a difference to the lives of Australians seeking access to our servicesAbout MSI AustraliaMSI Australia is an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia. We are a nationally accredited...

  • contact centre operator

    2 weeks ago

    Melbourne, Victoria, Australia A2B Australia Full time

    24th May, 2024Are you a customer-focused individual with exceptional communication skills? Do you have a passion for providing top-notch service and helping customers with their needs? If so, 13CABS is looking for dedicated individuals like you to join our team as Permanent Call Centre Agents.About Us: At 13CABS, we're not just a transportation company;...

  • Contact Centre Agent

    3 weeks ago

    South Melbourne, Australia Employment Hero Full time

    Exciting opportunity for a customer service driven individual, looking to join a fast paced, growing and dynamic team. The Health Assessment specialist will ensure a consistent, high level of service is provided to all clients in line with Bodycare’s Core Values. **About the business** Since 2000 Bodycare Workplace Solutions has been the market leader in...

  • Contact Centre Training Lead

    3 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. *This is...

  • Contact Centre Training Lead

    2 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.*This is a...

  • Head of Operations

    2 days ago

    Melbourne, Australia SMAART Recruitment Full time

    **SMAART Recruitment** has once again partnered with one the world's largest and fastest growing BPOs. Due to new logos and growth in the APAC region, they are now looking for a Head of Operations to take their team to new heights in Australia. This client facing role is a hands-on position that will see you manage their growing Contact Centre, which is...

  • Contact Centre Training Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Mercer Full time

    Contact Centre Training Specialist- Up to three positions available: Full-time fixed term until 30 April 2023What can you expect?What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that...

  • Contact Centre Team Manager

    3 weeks ago

    Melbourne, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. The Opportunity Due to an internal promotion, we have an exciting...

  • National Contact Centre Manager

    3 weeks ago

    Melbourne, Australia Frazer Tremble Executive Full time

    12mth Fixed-Term Contract | Hybrid | Melbourne CBD - Work-Life Balance, Inclusive Work Culture, Great Benefits - Lead a dynamic team | Innovate & experiment | Drive Continuous Improvement - 12mth Fixed-Term Contract | Hybrid | Melbourne CBD - Work-Life Balance, Inclusive Work Culture, Great Benefits - Lead a dynamic team | Innovate & experiment | Drive...

  • Customer Relations

    3 weeks ago

    Melbourne, Australia Veriu Full time

    Posted: 16/04/2024 Closing Date: 20/05/2024 Job Type: Permanent - Full Time Location: Melbourne Metropolitan Job Category: Administration **We are Veriu Group (pronounced 'Very You')!** Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to...

  • National Contact Centre Manager

    2 weeks ago

    Melbourne, Victoria, Australia Frazer Tremble Executive Full time

    12mth Fixed-Term Contract | Hybrid | Melbourne CBD Work-Life Balance, Inclusive Work Culture, Great Benefits Lead a dynamic team | Innovate & experiment | Drive Continuous Improvement 12mth Fixed-Term Contract | Hybrid | Melbourne CBD Work-Life Balance, Inclusive Work Culture, Great Benefits Lead a dynamic team | Innovate & experiment | Drive Continuous...

  • Contact Centre Manager

    5 days ago

    Melbourne, Australia Probe CX Full time

    **About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...

  • Contact Centre Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Full time

    Challenge yourself in a fast-paced role supporting Jetstar's Contact Centre.- Fantastic opportunity to represent the Jetstar Contact Centre as an SME within our head office-based Customer team.- Permanent full-time opportunity based in Melbourne.Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we...

  • Contact Centre Manager

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the RoleThe Contact Centre Manager is responsible for all aspects of the Contact Centre's performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes.The Contact Centre Manager will work...

  • Contact Centre Officer

    2 weeks ago

    Melbourne, Victoria, Australia Osborne Richardson Australia Full time

    Salary:$30-$35 per hourLocation:VIC - MelbourneRef:Contact CentreDescription:Our Local Government client is seeking an experienced and motivated Contact Centre Officer to join their team.As a Contact Centre Officer, you must be able to sit & take calls continually all day, answering and resolving customer enquiries on restricted queues in a busy, supportive...

  • Contact Centre Analyst

    3 weeks ago

    Melbourne, Australia Mercer Full time

    **Contact Centre Analyst** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...