Manager Connected Customers

2 weeks ago

Greater Adelaide SA, Australia ElectraNet Full time

**About ElectraNet**:
ElectraNet builds, owns, operates and maintains the high voltage electricity transmission network which delivers the energy South Australians rely on to power our homes, businesses and communities. Our employees describe our culture as one that is supportive, inclusive, and community-oriented, where we genuinely want each other to succeed.

**Employee Benefits**:
ElectraNet is committed to empowering our people and recognising their contribution with a competitive remuneration package of starting at $160,000 + superannuation, negotiable based on experience. In addition, we are proud to offer:

- Performance bonus eligibility of up to 15%
- Flexible and remote working arrangements including regular work from home
- 15 days personal/carers leave per year
- 16 weeks paid parental leave for the primary carer or 4 weeks as the secondary carer
- Additional paid volunteering and office closure leave
- Flexibility to utilise public holiday leave entitlements for other cultural celebrations

Visit our careers page to read more about our employee benefits.

**The Opportunity**:
ElectraNet is seeking a motivated and results-oriented Manager Connected Customers to lead our dedicated team. In this role, you'll be responsible for overseeing all aspects of connected customer management, ensuring exceptional service to our existing customers and driving growth in our telecommunications business. You'll build strategic partnerships, manage existing customer relationships, and identify opportunities to extend our existing contracts to add value for both ElectraNet and our customers.
- Lead the Connected Customers team in achieving its performance objectives, setting clear goals, and empowering team members to excel.
- Develop and implement a strategic Customer Management Plan (CMP) and Customer Engagement Plan (CEP) to optimize customer experience and drive growth.
- Lead the negotiation and execution of contract extensions, maximising value for ElectraNet.
- Oversee proactive and high-quality communication with connected customers, keeping them informed and engaged.
- Identify and develop new telecommunication opportunities, leading the process from lead generation to transaction closing.
- Collaborate with internal teams across various departments to ensure seamless customer service.
- Continuously monitor market trends and industry developments to identify new opportunities for growth.
- Prepare high-quality reports and presentations for senior management and external stakeholders.

**About You**:

- A highly motivated and customer-focused leader with a proven track record of building and managing high-performing teams.
- An experienced negotiator with excellent communication and interpersonal skills, adept at fostering strong relationships with diverse stakeholders.
- A problem-solver with a proactive approach and the ability to manage complex projects effectively.
- Minimum 7 years of experience in a customer negotiation, business development, or related role (essential).
- Tertiary qualification in a relevant technical, financial, or commercial field (essential).
- 3+ years of people leadership experience in a public or private corporate environment (essential).
- Proven ability to build and maintain strong relationships with both internal and external stakeholders.
- Excellent communication, negotiation, and conflict resolution skills.
- Experience in contract management and financial analysis.

At ElectraNet, we recognise that your potential extends beyond our qualifications. We believe that transferable skills, attitude, and value alignment are equally important for success in our company. That’s why we encourage you to apply, even if you don’t meet every job criterion. Your lived experience and skills could be the key to unlocking your potential with us.

**How To Apply**:

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