Care Connect Officer

4 weeks ago

Adelaide Region SA, Australia UnitingSA Full time

At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.

**Role Overview**:
This is an exciting opportunity to join UnitingSA’s team as the Care Connect Officer. This role is responsible for providing accurate and timely information and support to clients regarding UnitingSA’s Community Aged Care service offerings.

Under the management of the Business Development Manager, the Care Connect Officer will respond to enquiries and provide information regarding financial and contractual requirements for Community Aged Care clients including Home Care Packages (HCP), Commonwealth Home Support Program (CHSP) and Fee for Service, to assist clients to access services with UnitingSA.

**Key Responsibilities**:

- Ensure a person-centred approach to understand goals and aspirations for individual clients.
- Ability to interpret Aged Care Assessment Team (ACAT) assessments and how they inform conversations with potential clients.
- Strong understanding of HCP and CHSP guidelines with ability to easily explain how these programs can support potential clients in easy to understand language.
- Provide responsive and professional customer service (both internal and external) relating to enquiries for Community Aged Care services.
- Provides information regarding financial and contractual requirements for potential clients and family members to assist with making informed decisions.
- Ensure that the required administration processes are undertaken.
- Assist in resolving client needs, expectations and goals.
- Communicate comprehensive knowledge of available supports and services.

**Skills & Experience**:

- Knowledge of Community Aged Care services and supports.
- Ability to provide advice to potential clients seeking services and supports from UnitingSA.
- Ability to positively promote the service and the issues pertinent to the client group to other organisations, government bodies and community groups.
- Demonstrated initiative and a proactive approach using good time management skills, being organised and efficient through the use of quality processes.
- Experience in the coordination of service provision in the Community Aged Care.
- Demonstrated experience and commitment to delivering great client experiences, focused on meeting the meets of the client.

In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community’s most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance

Our employment screenings include the following dependent on the requirements of the role - DHS Working with Children Check, DHS NDIS Worker Screening Check, National Police Clearance and employment reference checks to ensure that we are recruiting the right people.

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