Customer Experience Manager

3 days ago

Greater Adelaide SA, Australia Data#3 Limited Full time

**Job Summary**:

- We have an excellent career opportunity for an experienced Customer Experience/Service Delivery Manager to join Data#3 Managed Services team in Adelaide to support our growing business.

Date Listed:
Job Ref:
**Job Type**:
**Location**:
8/02/2024

KAWI111213

Permanent

Adelaide

Customer focused leadership opportunity with a highly successful Managed Services team based in Adelaide. Flexible work options available.
- **
Customer focused leadership opportunity**:

- ** Voted HRD’s Employer of Choice since 2016**:

- ** Permanent opportunity**:

- ** Adelaide Based - flexible work options**

**The Role**:
You will be ultimately responsible for the relationship management of a portfolio of customers including the complete post-sales lifecycle. As a Customer Experience Manager, you will be the primary advocate for customer(s), guiding them along a path to success while building strong relationships and becoming a trusted advisor to the excellent Data#3 team.

**As part of the Managed Service team the incumbent will be expected to**:

- Develop relationships with “C” level executives to establish a trusted/strategic advisory relationship with our clients.
- Accountable for driving client satisfaction, managing client relationships, and maintaining and ensuring the delivery of services in accordance with Service Levels.
- Key responsibility to drive improvements within the service improvement framework and work closely with the relevant internal and external stakeholders to ensure the implementation of the actions agreed, monitoring service performance.
- Monitor customer profitability and manage revenue leakage.
- Conduct workshops and proactively suggest solutions to common customer challenges.
- Advocate customer needs and escalate issues inter-departmentally.
- Proactively identify and correct any issues with the Support Team that could affect customer satisfaction or retention.
- Provide customer feedback to the Solution Development teams in relation to current offerings and future requirements.
- Work with the Marketing Team to create new or refine existing on-boarding materials and case studies.
- Provide input into proposals and tenders.

**The following skills and experiences are essential for this role**:

- Minimum of 5 years’ experience in customer-facing, account management or strategic consulting.
- Familiar with working with enterprise government, commercial customers, and “C” level executives.
- Ability to communicate complex technology-related business issues to audiences with a varying range of technical expertise.
- Ability to provide high-quality reporting and data trend analysis.
- Demonstrate experience growing (farming) business with customers.
- Proven influencing skills and the ability to build relationships at all levels.
- Proactive team player with innovative ideas to inspire customer loyalty.
- Exceptional verbal, written, presentation and interpersonal communication skills.
- Well-developed financial management skills.
- ITIL Foundation v2 and v3 or expert certification.

**The following will be viewed as highly desirable when considering applicants**:

- Relevant tertiary education and industry recognised certifications.
- Experience in laaS, Paas, Saas, Enterprise Architecture and Modelling.
- Experience in mining, oil and gas sectors.

**About Data#3**

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 8 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
- Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements._

Ref No. KAWI111213

  • Customer Experience Manager

    1 week ago

    Greater Adelaide SA, Australia Data#3 Limited Full time

    Job Summary: We have an excellent career opportunity for an experienced Customer Experience/Service Delivery Manager to join Data#3 Managed Services team in Adelaide to support our growing business.Date Listed:Job Ref:Job Type:Location:8/02/2024KAWI111213PermanentAdelaideCustomer focused leadership opportunity with a highly successful Managed Services team...

  • Customer Experience

    2 weeks ago

    Greater Adelaide SA, Australia Scape Full time

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 1,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Experience Leader

    3 weeks ago

    Adelaide Street, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Account Manager

    2 weeks ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • Customer Experience Representative

    2 weeks ago

    Greater Adelaide SA, Australia Ryderwear Full time

    Posted: 14/06/2024 Closing Date: 06/07/2024 Job Type: Permanent - Part Time Location: Adelaide Job Category: Customer Service South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer. Our mission is to...

  • Customer Experience Representative

    6 days ago

    Greater Adelaide SA, Australia Ryderwear Full time

    Posted: 24/06/2024 Closing Date: 15/07/2024 Job Type: Permanent - Part Time Location: Adelaide Job Category: Customer Service South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer. Our mission is to...

  • Customer Experience Representative

    1 week ago

    Greater Adelaide SA, Australia Ryderwear Full time

    Posted: 14/06/2024Closing Date: 06/07/2024Job Type: Permanent - Part TimeLocation: AdelaideJob Category: Customer ServiceSouth Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.Our mission is to inspire...

  • Customer Experience

    2 weeks ago

    Greater Adelaide SA, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 1,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...

  • Client Experience Manager

    2 months ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader addressing challenges and demands to improve outcomes - Respected organisation with 75 years history | Invested in meaningful developmen **Client Experience Manager** - Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader...

  • Client Experience Manager

    2 days ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader addressing challenges and demands to improve outcomes - Respected organisation with 75 years history | Invested in meaningful developmen **Client Experience Manager** - Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader...

  • Client Experience Manager

    2 weeks ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable An innovation leader addressing challenges and demands to improve outcomes Respected organisation with 75 years history | Invested in meaningful developmenClient Experience Manager Permanent, fulltime | Hybrid and flexible work arrangement negotiable An innovation leader addressing...

  • Customer Experience

    1 week ago

    Adelaide Region SA, Australia Scape Full time

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Digital Customer Experience Manager

    2 months ago

    Adelaide Region SA, Australia SULLIVAN Consulting Full time

    Iconic and well-respected not-for-profit organisation - Be part of a supportive team with a positive culture - Great career development opportunities with flexibility **Company Overview** Our client is a leading retirement living, home care services and allied health provider supporting older South Australians to live their lives well. Due to strong...

  • Executive Manager, Customer Experience

    2 weeks ago

    Adelaide Region SA, Australia Davidson Group Services Full time

    Be part of a new era in Centennial Park’s history - Lead a multi-faceted team within a well-respected organisation - Develop and implement innovative customer experience strategies Established in 1936, Centennial Park has a long and proud history serving the community of South Australia. Recognised as a progressive organisation in cemetery management...

  • Customer Service Manager

    5 days ago

    Greater Adelaide SA, Australia Ryderwear Full time

    Posted: 07/02/2024 Closing Date: 05/03/2024 Job Type: Permanent - Full Time Location: Adelaide Job Category: Customer Service South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer. Our mission is to...

  • Customer Experience

    5 days ago

    Adelaide Region SA, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...

  • Manager Connected Customers

    2 weeks ago

    Greater Adelaide SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates and maintains the high voltage electricity transmission network which delivers the energy South Australians rely on to power our homes, businesses and communities. Our employees describe our culture as one that is supportive, inclusive, and community-oriented, where we genuinely want each other to...

  • Customer Experience Consultant

    3 weeks ago

    Adelaide Region SA, Australia DDLS Australia Full time

    We are the best-in-class, vendor-certified, IT training for businesses. We celebrate you; our people do incredible work and deserve great rewards. **We are Lumify** It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It’s about striving to be...

  • Customer Service Manager

    2 weeks ago

    Greater Adelaide SA, Australia Ryderwear Full time

    Posted: 07/02/2024Closing Date: 05/03/2024Job Type: Permanent - Full TimeLocation: AdelaideJob Category: Customer ServiceSouth Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.Our mission is to inspire...

  • Customer Experience Consultant

    1 week ago

    Adelaide Region SA, Australia DDLS Australia Full time

    We are the best-in-class, vendor-certified, IT training for businesses.We celebrate you; our people do incredible work and deserve great rewards.We are LumifyIt's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It's about striving to be smarter, to do...