Allocations Coordinator

3 weeks ago

Melbourne City Centre, Australia Workplace Injury Commission Full time

Workplace Injury Commission (WIC)
Melbourne
$94,014 per annum (plus super) + excellent mentoring and support
- Enjoy rewarding work, a respectful culture, and the support you need to thrive
- Competitive remuneration, flexibility including WFH 2 days a week, Mon - Fri hours
- Play a key role supporting WIC as we help injured Victorians find a way forward
- Join a WORK180 endorsed employer
- ___________________________________

**The impact you'll have**:
At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.
As the Allocations Coordinator you are responsible for the efficient scheduling of Conciliation Conferences by liaising with internal teams and external stakeholders to ensure the timely, efficient and seamless delivery of conciliation conferences that allow injured workers and employers to resolve their disputes and move forward with their lives.
Harnessing your experience in rostering, allocation or administration you will effectively plan and organise with the ability to adapt to fluctuating and competing demands in order to drive a seamless, timely, and positive service experience.
With your strong interpersonal skills you will build constructive working relationships between the Registry and Conciliation teams to support the delivery of high quality Conciliation Service. In addition you will play a key role liaising, communicating and interacting with all stakeholders involved in the dispute resolution, including injured workers, WorkSafe Agents, Self-Insurers etc.
You will bring your proactive, can do attitude, solutions focused approach and client experience mindset to this role, effectively contributing to WIC's organisational strategic objective in enhancing the services for our Injured Workers and external parties.

**Who we're looking for**:
**To succeed in this role, you will have**:

- Strong interpersonal skills, with the ability to develop and maintain positive internal and external stakeholder relationships that support the delivery of exceptional service.
- Demonstrated ability to liaise in a professional, ethical manner, dealing with sensitive information and diverse internal and external stakeholders.
- Strong attention to detail and accuracy with data entry, whilst maintaining and protecting confidentiality.
- Proven ability to embracing change and is open and adaptable to change, new ways of working and new technologies.
- Experience in Rostering, Allocation or Administration, or similar.

For further information, please refer to our position description. [Link to PD]

Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

- Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
- More leave when you need it most - flexible leave arrangements tailored to you.
- Access to our 24/7 holistic mental health and wellbeing program for you and your family.
- A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

- Help Victorians find a way forward

As an Allocations Coordinator, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
- Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.
- Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.
- Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site [link] to find out more and read the stories of our incredible people [link to Meet Our People page].

Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 27 November 2023.

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