Customer Connection Specialist

3 weeks ago

Brisbane, Australia Powerlink Full time

**_Job Summary_**:

- Competitive base salary, employee benefits and 12.75% super
- Supportive leader with ongoing learning & development opportunities
- Hybrid working, free parking, onsite gym and cafeteria

**About the role**:
Due to internal movement within Powerlink, we now have an opportunity for a Customer Connection Specialist to join our Operations Planning and Access team within Network Operations.

Working as part of a multi-disciplinary, supportive and customer centric team, you will:

- Closely support our customers to achieve optimal connections, providing advice on relevant process and procedures.
- Ensure that appropriate special protection schemes are included with customer connections.
- Provide technical guidance and advice to the Network Access team relating to customer request information.
- Work with internal stakeholders to influence design, ensuring operational connectivity and network resilience is achieved.
- Establish and maintain operational procedures and protocols.
- Facilitate customer awareness and education in relation to Powerlink Network Operations relevant procedures and resources.

**About you**:
In addition to having significant industry experience, you will have degree level or lesser qualifications in Electrical Engineering and demonstrated operational field based engineering experience, ideally with exposure to switching sheets or work instructions.
You will have a second to none focus on safety with an inclusive and collaborative approach to working with your stakeholders. In addition, you will have:

- Skills in managing multiple priorities and managing customer expectations within an agile environment
- Ability to trouble-shoot and provide advice on technical, connection related matters
- Knowledge of and the ability to interpret network rules and regulations
- Knowledge of transmission/distribution networks, associated elements and protection schemes highly advantageous however is not essential

**Inclusion at Powerlink**:
Unleashing our people’s potential is essential to our success. We are dedicated to fostering an inclusive culture where everyone is welcome and where diverse perspectives are valued. We are committed to ensuring our workforce reflects the diversity of the communities we serve, and harness the unique talents, perspectives and experiences of all people.

**Our Culture**
Our people strategy focuses on balanced leadership, values diverse backgrounds and fosters a culture of inclusion.
We are dedicated to fostering an inclusive culture where everyone is welcome and where diverse perspectives are valued. We are committed to ensuring our workforce reflects the diversity of the communities we serve, and harness the unique talents, perspectives and experiences of all people.
We are an equal opportunity employer and proud to be a Work180 Endorsed Employer for Women. We are committed to providing a working environment that embraces and values diversity and inclusion.

**Our Benefits**
Our competitive employment terms and conditions are enhanced by a broad range of benefits including salary packaging, novated lease vehicles, access to an onsite credit union, gym and cafeteria;
- Family friendly and flexible working arrangements
- 14 weeks paid parental leave - at full or half pay
- Ongoing learning and development opportunities
- Substitution of Public Holidays
- Free undercover parking and charging stations for electric vehicles
- Access to a corporate health plan with employee discounts and annual flu vaccination
- Onsite gym facilities
- Access to an employee assistance program
- Flexible work options such as flexible hours of work, job-sharing, part-time work, work from home, work remotely
- Option to work 9-day fortnight

**What next?**:
Applications close at 11.59pm **Monday 28th August.**

**About Powerlink**:
Powerlink Queensland, Queensland's HV transmission provider, is currently experiencing a period of unprecedented growth. Our project portfolio is expanding in size, complexity and scope with multiple innovative projects supporting Qld's renewable energy targets.
Our people play a key role in the future of energy and with a rapidly changing energy landscape, it is more important than ever that we are at the forefront. We’re looking for talented people to help us take on this challenge.

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