Manager, Service Portfolio

3 weeks ago

Sydney, Australia NSW Government -Corporate Services Full time

**Manager, Service Portfolio & Partnerships**
**Stronger Communities | Information and Digital Services**
- **Opportunity to deliver and Improve quality outcomes for NSW Citizens**:

- **Ongoing - Fulltime Role**:

- **Salary - Clerk Grade 9/10 ($116,211 pa - $128,061 pa), plus employer’s contribution to superannuation and annual leave.**

**About the Opportunity**
Develop and manage the IT service portfolio for both the consumption of the department’s customer
base as well as maintain service standards, service level agreements and associated service costing across the service portfolio ensuring services are transparent, consistent and relevant. Partner with Department of Communities and Justice (DCJ) and Cluster/Executive customers to ensure services are fit for purpose and facilitated with stakeholders through to resolution.

**The Role**
Your role is in the Investment, Enterprise Architecture & Strategy (IEAS) unit which sits within Information & Digital Services within our Corporate Services division.
IEAS develop and lead the Stronger Communities and Principal Department (DCJ) Enterprise ICT strategies that enable and support the achievement of strategic direction, priorities, activities and performance.

**Responsibilities**
- Develop, maintain and communicate ongoing process maturity of the ICT Service Catalogue and associated service standards, service level agreements (SLAs) and service costings to provide clear guidelines and standards for service delivery across the organisation.
- Design, develop and maintain procedural documentation in the use of the service catalogue, Including pertinent information related service criticality, agreed service level deliverables, pricing, policy requirements, and ordering processes.
- Facilitate the development of adequate knowledge articles that enable client self-help/service of Catalogue items.
- Lead the production of management and statistical reports on usage to allow tracking and monitoring of service use across the business base and make recommendation on retiring or rationalising products/services based on usage trends and confirmed business need.
- Develop and communicate cost of products/service and any associated charging models to enable users to budget appropriate funds to cover their required services
- Manage Cluster/Executive relationships across key stakeholder groups regular meetings and contact to ensure services and requirements are facilitated and delivered in line with IDS service portfolio.

**Essential Requirements**
- Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience in service Lifecycle Management, Service Catalogue Management, Service Performance and Monitoring including Service Level Definition and experience in IT Service Costing.
- Experience in ICT related programs and/or projects.
- Understanding of, and experience in ICT Service Delivery and Operations.
- Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role
- Attach your current and up-to-date CV (maximum of 3 pages)

When preparing your CV and cover letter we are looking for you to demonstrate your competence in the Focus Capabilities as outlined in the Role Description, so please consider your responses with this in mind.

**For more information please contact**:
Please contact Ed Wimshurst** Principal Manager ICT Strategy & Investment**

**Closing date**: 11:59pm January 9 2023

**IMPORTANT**
To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

**Diversity and Inclusion lies at the heart of how we recruit**
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

**_ This is an ongoing role in accordance with the Government Sector Employment Act 2013._**
- This recruitment will also create a talent pool to fill future ongoing and temporary full-time vacancies (over the next 18 months) if and when they arise in accordance with the Government Sector Employment Act 2013._
- Being placed in a recruitment pool is a great opportunity to be considered for roles throughout an 18 month period. It means you may have opportunities to contribute to a range of initiatives and gain a wider range of experiences to grow your career, as well as providing you with the freedom to decide which opportunities to accept._

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