Portfolio Analyst

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

Permanent full-time DCS clerk grade 7/8 opportunity
- Salary range: $101, 947 - $112,849 base + super, commensurate with experience
- Genuinely flexible working arrangements
- Excellent career development and learning development opportunities

**About Us**

The DCS Portfolio Management and Assurance (PMA) team oversees the Department of Customer Service’s (DCS) portfolio, providing PMO, assurance, program and project management, and portfolio management services. This role is an exciting opportunity to provide support to the cluster wide portfolio. Our portfolio includes over 400 projects valued at over $2bn. Our mission is to become a trusted customer centric ICT service provider, enabling agencies to deliver personalised digital experiences to NSW and this vacancy will provide a pivotal role in achieving this.

We are seeking an enthusiastic and highly skilled Portfolio Analyst to join our dynamic DCS Portfolio team. Our team focuses on alignment with strategy, prioritisation and planning, executive insights, portfolio governance, and financial management. As a Portfolio Analyst, you will perform a range of data analytics and data visualisation tasks to support the portfolio prioritisation, performance and benefits realisation activities.

**Your key responsibilities will include**
- ** **Maintain collaborative working relationships with executive stakeholders, through effective communication, negotiation, and issue management.
- Prepare and review high-quality business cases, reports, presentations and other forms of correspondence to ensure the provision of timely and professional portfolio communications.
- Provide sound advice and recommendations to customers and stakeholders, on a range of portfolio issues and priorities to inform evidence-based decision making and support the achievement of sustainable portfolio outcomes.
- Support the rollout of a prioritisation framework across the cluster to support DCS Executives in portfolio prioritisation and decision making to enable successful delivery of projects and programs
- Maintain a strong understanding of the portfolio health, including trends, risks, and constraints, and contribute to the development and review of business processes and practices, to identify opportunities for improved performance and customer service outcomes
- Undertake analysis of relevant data on portfolio health to meet reporting and governance requirements and enable improvements and enhancements to portfolio delivery.

**Key Skills and Experience to be successful**
- ** **Thrives in a complex environment, working with a diverse group of stakeholders, able to pivot from one priority to another quickly and able to collaborate with a team to create ideas, build reports and deliver high quality outcomes within tight timeframes.
- Experience and knowledge of project and program delivery methods, including the implementation of technology solutions.
- Strong analytical and problem-solving skills with an aptitude for strategic thinking
- Experience in dealing with a diverse range of complex matters and highly conceptual issues, to recommend practical solutions, often within limited timeframes.
- Strong communication skills, must be able to present and explain data insights to the team and stakeholders
- Prior knowledge of government processes, governance and whole of NSW government project approval and delivery frameworks will be highly regarded but not essential.

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**Closing date: 18 Jul 2023 at 9.59am**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**Closing Date: 18 Jul 2023, 09:59 am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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