Customer Activation Manager

5 months ago

Clayton, Australia DuluxGroup Full time

Industry leading learning & career development.
- Be part of a supportive and flexible culture
- Be part of a large organisiation, supportive culture and available career advancement

**About the role**

Working closely with the Dulux Retail Sales & Marketing teams, this role is responsible for developing and delivering best practice retail activation and communication plans to drive category and brand growth. These plans will take into account shopper and consumer insights, Dulux business direction and customer priorities.

Leading a team of shopper and customer marketing and training experts, you will use your strong collaboration and leadership skills to engage with a broad set of stakeholders across brand, insights, category, sales and store operations to ensure that the strategic intent of each project is built from insights and executed in a meaningful, engaging and timely manner. You will have a significant impact across some of Australia’s most iconic paint retailers, including Bunnings, Mitre 10, Inspirations, Dulux Trade Centres and more.

With tremendous breadth and depth, this role offers a unique opportunity to drive positive change in how we educate, merchandise, engage and support our retail shoppers and team members to enable more people to take on a paint projects, with one of our leading paint brands.

**Responsibilities**
- Activation of key strategic projects in-store - Own the activation of sales and marketing plans including promotions, store design, retail displays and visual merchandising across retail and trade decorative paint markets
- Lead the strategic planning cycle - Demonstrate leadership in managing the critical sales and marketing planning cycle, collaborating with others to achieve innovative solutions and a robust program of activity that positions the business to achieve set financial objectives
- Financial management - Effectively manage significant budget to maximise impact, ensuring spend initiatives are aligned to activation, sales and marketing plans
- Team leadership - lead, inspire and develop a team of high performing customer marketing professionals to ensure high quality standards are maintained and key objectives are met

**Skills & Experience**
- Degree qualified in Marketing, Commerce, Communications or related field
- Trade marketing background within the consumer good industry
- Research and insights experience, shopper experience preferred
- Shopper strategy development & execution
- Budget management
- Shopper display & design and exhibition stand design & build experience, using a variety of touch points to activate DIY and Trade consumers (shoppers) is critical
- Knowledge of latest trends in digital and physical activation technologies for the retail environment, including point-of-sale, colour displays, product merchandising, proximity devices and communicating to shoppers via their mobile devices
- Proven ability to deal with all levels of the retail store management, retailer head office teams and internal stakeholders at various levels

**Why DuluxGroup?**

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**Benefits**
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Realising your full potential starts here**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main

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