Battery Sales Operations Manager

3 weeks ago

Sydney, Australia My NRMA Full time

**Company Description**
At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with us, you can get involved and create the future you want, helping the NRMA Group move Australia forward.

Alongside our legendary Roadside assistance, the NRMA Group also owns or operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Marine. Take a look on the inside and you’ll discover that life with us is more than just a job - it’s your chance to grow your career and play your part in work that means more.

This exciting role will see you accountable for the management of the battery market across all NRMA divisions. The key purpose of the role is to drive battery sales performance and service excellence for our products. The Battery Sales Operations Manager role is accountable for the achievement of budgeted sales within established and emerging channels, working cross functionally to drive battery sales & EBIT in the relevant markets.

This is a hybrid position, with a minimum of 2 days based from our Sydney Olympic Park office.
- Drive an enhanced Member Experience through internal and external Battery services; utilising operational efficiency and contract compliance to ensure that Member Service focus areas are met.
- Development and implementation of sales strategies to unlock customer growth and conversion
- Support Regional Managers in Customer Engagement plans and activities
- Work with key areas of the business to create a holistic sales journey across all channels
- Support Proof of Concept developments, roll outs and scaling to BAU
- Development of engagement material to support front line training and performance
- Monitor wider trends within the sales operations and battery space to ensure fit with customer and market expectations through in an industry leading manner
- Defining and implementing the channel sales strategy and budget including - volume, prices, mix. Ensuring these are achieved for the channel(s) in the specified target markets.

**What You’ll Bring**
- Previous Sales Operations experience; working with targets and driving conversions and commercial sales (Battery sales experience is not required but highly desirable)
- Exceptional stakeholder management capabilities and Ability to create engaging materials for various levels of stakeholders
- Ability to identify sales opportunities, form strategic plans and pragmatically execute to maximize ROI and deliver solutions
- Ability to understand digital channel performance and customer sales journeys
- Resilient by nature and ability to effectively lead through a transformational landscape
- Business acumen combined with highly developed financial and business skills
- Exceptional and accurate data analytical skills combined with the ability to think strategically
- Strong interpersonal, negotiation and conflict resolution skills to work with Senior Managers, to negotiate agreements, resolve differences and facilitate decision making
- A strategic thinker, with high level communication skills

**What’s in it for you?**

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel

**Know you Belong**

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:

- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

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