Student Services Officer

4 months ago

Surry Hills, Australia Acknowledge Education Full time

Ongoing commitment to your growth with a $1,500 professional development allowance
- Incredibly committed and supportive work environment
- Be part of a fast-growing organization working in an agile environment

**Role type: Permanent, Full-time**

**Join the Acknowledge Education Team: Igniting Potential, Fostering Growth**

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

**About the Role**

We are seeking a dynamic and detail-oriented Student Services Officer to join our Sydney campus. This role is critical in providing friendly, informative, and quality customer service to our students and stakeholders as well as supporting the overall delivery and management of our programs.

As a key member of the student services officer team, this person is the first point of call for all queries and is a focal point of the company's customer care and retention program.

**This role is responsible for**:

- Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, unit enrolment, timetabling, and payments.
- Assisting with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress and graduation.
- Monitor and update student records on relevant databases, including student contact information, attendance and results
- Issuing student cards, letters & official documentation
- Liaising with other SSO’s & Managers at our Sydney and other campuses
- Assisting in marketing activities and special events if required
- Participating in the overall continuous improvement of the department

**About you**

Please note that a valid Working with Children Check is a requirement for this role. If you are successfully hired for this role, you must obtain a check and you will be reimbursed by Acknowledge Education.

If you have a current VIT Provisional Registration or Teacher Registration, you would not require a separate WWCC.

**Why work with us**
- Opportunities to grow within the organization
- $1,500 professional development allowance
- Incredibly committed and supportive team of student-centric professionals
- Flexibility to work from home during non-teaching hours (For Academic staff)
- Be part of a fast-growing organization working in an agile environment

**To Apply**:
**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.**

Video

  • Student Finance Officer

    5 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to...

  • Student Finance Officer

    3 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Recruitment Officer

    3 weeks ago

    Surry Hills, Australia Malwa College Australia Full time

    Malwa College Australia is seeking an outgoing, energetic and keen to learn marketing specialist, with focus on recruitment and marketing promotion for our college. Malwa College Australia is an ELICOS college serving International students in Australia.Malwa College Australia specialises in teaching people from non-English speaking backgrounds to become...

  • Student Recruitment Officer

    2 weeks ago

    Surry Hills, Australia Malwa College Australia Full time

    Malwa College Australia is seeking an outgoing, energetic and keen to learn marketing specialist, with focus on recruitment and marketing promotion for our college. Malwa College Australia is an ELICOS college serving International students in Australia.Malwa College Australia specialises in teaching people from non-English speaking backgrounds to become...

  • Student Support Advisor

    7 months ago

    Surry Hills, Australia Torrens University Australia Full time

    The Opportunity - Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. - Reporting to the Senior Student Support Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an...

  • Student Support Advisor

    5 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Records Compliance and Esos Coordinator

    5 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Records and Results Officer

    5 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Records and Results Officer

    5 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Recruitment Manager

    2 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • International Student Recruitment

    5 months ago

    Surry Hills, Australia Enlighten Talent Pty Ltd Full time

    We are currently seeking a motivated and experienced Marketing Specialist to join our team. **About Greenwood Academy** Enlighten Talent Pty Ltd trading as Greenwood Academy Animal Care and Agriculture is an RTO and CRICOS based in the Sydney Central Business District. We are a values-based organization offering accredited AQF training products from ACM...

  • Front Office and Housekeeping Training Specialist

    3 weeks ago

    Surry Hills, New South Wales, Australia Think Education Full time

    Key Responsibilities:The Front Office and Housekeeping Training Specialist will be responsible for the ongoing development and training of Post Graduate Blue Mountains International Hotel Management School Rooms Division students. This includes managing the day-to-day operational function of the front office desks, providing training and monitoring of...

  • Front Office and Housekeeping Training Specialist

    2 months ago

    Surry Hills, New South Wales, Australia Think Education Full time

    Job Title: Rooms Division InstructorThe Rooms Division Instructor is a key role within our Post Graduate Blue Mountains International Hotel Management School, responsible for the ongoing development and training of our students in the Rooms Division area.Key Responsibilities:Provide comprehensive training and support to students in the Front Office and...

  • Front Office and Housekeeping Operations Manager

    7 days ago

    Surry Hills, New South Wales, Australia Think Education Full time

    The Front Office and Housekeeping Operations Manager is responsible for the ongoing development and training of the Post Graduate Blue Mountains International Hotel Management School students in front office and housekeeping operations.Key Responsibilities:Provide front office and housekeeping training as required by the program to the standards set in...

  • Customer Satisfaction Officer

    2 months ago

    Surry Hills, Australia Alma Dance Pty Ltd Full time

    As the Customer Satisfaction Officer at Alma Dance Pty Ltd, your primary focus will be on fostering strong, lasting relationships with our students to ensure they feel valued and supported throughout their journey with us. You will proactively check in with clients, ensuring they are satisfied with their experience and addressing any concerns they may have....

  • Academic Administration Officer

    3 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Tuckshop Services Officer

    2 months ago

    Alexandra Hills, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing Term 4 **Position tenure**:Term Time / Fixed Term **Weeks worked**:School term weeks only (holidays unpaid) **Tenure duration **(where Fixed Term)**:12 months **Total Paid Hours (per week) & days required**:We have a Senior Tuckshop Services Officer position available for 24 hours per week (Tuesday to Friday) and a...

  • Policy Officer

    5 months ago

    Surry Hills, Australia DFP Recruitment Services Full time

    **Job description**: Position: Policy Officer Location: Surry Hills, NSW Contract: Until 25 Apr’25 (with possibility of extension) **Salary**: $441.70/day + super Our esteemed State Government Client is on the lookout for a dedicated Policy Officer to join their dynamic team based in Surry Hills. **Responsibilities may include but are not limited...

  • Procurement Officer

    2 weeks ago

    Surry Hills, Australia Challenger Services Group Full time

    **Job Summary**: **Reporting Relationship**: Shared Services Manager **Key Responsibilities**: - Take the initiative to obtain quotes for a range of procurement needs, including commercial cleaning supplies and equipment. - Manage the processing of orders and ensure accurate data entry for orders, goods transfers, supplier invoicing, and client invoicing...

  • Community Services Educator

    3 weeks ago

    Surry Hills, New South Wales, Australia Think Education Full time

    Job Title: Learning Facilitator/LecturerThe Learning Facilitator/Lecturer is a key member of our academic team, responsible for delivering high-quality education and training to our students. This role requires a strong passion for teaching and learning, as well as excellent communication and interpersonal skills.Key Responsibilities:Prepare and deliver...