Student Services Officer

5 months ago

Surry Hills, Australia Acknowledge Education Full time

Ongoing commitment to your growth with a $1,500 professional development allowance
- Incredibly committed and supportive work environment
- Be part of a fast-growing organization working in an agile environment

**Role type: Permanent, Full-time**

**Join the Acknowledge Education Team: Igniting Potential, Fostering Growth**

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

**About the Role**

We are seeking a dynamic and detail-oriented Student Services Officer to join our Sydney campus. This role is critical in providing friendly, informative, and quality customer service to our students and stakeholders as well as supporting the overall delivery and management of our programs.

As a key member of the student services officer team, this person is the first point of call for all queries and is a focal point of the company's customer care and retention program.

**This role is responsible for**:

- Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, unit enrolment, timetabling, and payments.
- Assisting with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress and graduation.
- Monitor and update student records on relevant databases, including student contact information, attendance and results
- Issuing student cards, letters & official documentation
- Liaising with other SSO’s & Managers at our Sydney and other campuses
- Assisting in marketing activities and special events if required
- Participating in the overall continuous improvement of the department

**About you**

Please note that a valid Working with Children Check is a requirement for this role. If you are successfully hired for this role, you must obtain a check and you will be reimbursed by Acknowledge Education.

If you have a current VIT Provisional Registration or Teacher Registration, you would not require a separate WWCC.

**Why work with us**
- Opportunities to grow within the organization
- $1,500 professional development allowance
- Incredibly committed and supportive team of student-centric professionals
- Flexibility to work from home during non-teaching hours (For Academic staff)
- Be part of a fast-growing organization working in an agile environment

**To Apply**:
**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.**

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