Student Support Advisor

1 week ago

Surry Hills, Australia Torrens University Australia Full time

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

What’s the job?

Reporting to the Senior Student Support Advisor, the purpose of the Student Support Advisor is to play a pivotal role in resolving enquiries from new and existing students attending one of our campuses, ensuring that they are given a best-in-class experience that is consistent across all locations. The Student Support Advisor will have a strong understanding of multiple platforms and processes and act as a liaison between departments that are involved in enquiry resolution. The role will consult with key stakeholders across the business in order to support the student and resolve cases from beginning to end.

This great opportunity is a Permanent, Full-time offer. You will be required to support our students at both Surry Hills and Ultimo Campus. Due to the nature of this role, you are required to be F2F on campus.

Day-to-day accountabilities:

- Act as primary point of contact for students attending campus with a question or concern.
Deliver and take ownership of student enquiry case management services from beginning to end in line with SLAs and service expectations
- Escalate complex issues appropriately and act as a point of contact to the student until the issue is resolved to the student’s satisfaction.
- Click here

Who you are

To be successful in this role you will have:

- 2+ years of experience in a front of house, customer service or customer experience role.
- Proven ability to provide a high quality customer experience.
- An understanding of the higher education environment would be advantageous but not essential.
- Working knowledge of Salesforce and Microsoft Dynamics is highly regarded.
- Proven ability to work in a target and KPI-driven environment.
- Thorough understanding of the key drivers of an excellent UX and CX.
- Strong relationship development and management skills.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter, Sebastian Pabon, at

We’d love to hear from you.

  • Student Support Advisor

    4 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    The Opportunity - Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. - Reporting to the Senior Student Support Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an...

  • Student Support Team Leader

    2 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Services Officer

    7 days ago

    Surry Hills, Australia Acknowledge Education Full time

    Ongoing commitment to your growth with a $1,500 professional development allowance - Incredibly committed and supportive work environment - Be part of a fast-growing organization working in an agile environment **Role type: Permanent, Full-time** **Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!** Acknowledge Education is a...

  • Student Finance Officer

    2 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Finance Officer

    4 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to...

  • Product Owner

    6 days ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Services Officer

    2 days ago

    Surry Hills, Australia EDU KEY Full time

    **Student Services Officer (CRICOS RTO College)** **The role** We are looking for a highly motivated individual to handle admissions, general student administration, and processing student documentation efficiently and effectively while maintaining an exceptionally high standard of compliance with industry regulations. **Student Support Officer** The...

  • Talent Acquisition Advisor

    5 days ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Records Compliance and Esos Coordinator

    4 days ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Youth Pathways Advisor

    3 weeks ago

    Surry Hills, Australia Beaumont People Full time

    Full-time, perm role in Surry Hills 2010 - close to plenty of transit options - Office-based role working; 1 day WFH; with a supportive manager and contribute to a worthy cause in the NFP sector - Range of benefits on offer including NFP salary packaging, flexible start/finish times, and additional leave annually **About the organisation** - hard heads,...

  • Student Recruitment Manager

    3 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • International Student Recruitment

    3 weeks ago

    Surry Hills, Australia Enlighten Talent Pty Ltd Full time

    We are currently seeking a motivated and experienced Marketing Specialist to join our team. **About Greenwood Academy** Enlighten Talent Pty Ltd trading as Greenwood Academy Animal Care and Agriculture is an RTO and CRICOS based in the Sydney Central Business District. We are a values-based organization offering accredited AQF training products from ACM...

  • Employee Relations Advisor

    3 weeks ago

    Surry Hills, Australia Endeavour Group Full time

    Company Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Consulting Advisor

    2 weeks ago

    Surry Hills, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • HR Workforce Advisor

    3 weeks ago

    Surry Hills, Australia Talent International Full time

    **Job Details**: **Location** Surry Hills **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH91641_1660544709 **Contact** Jessica Abboud **Posted** 44 minutes ago Talent International is currently recruiting for a highly experienced HR Workforce Advisor to work for one of our NSW Governent clients based in Surry Hills. This...

  • El1 Independent Advisor

    3 weeks ago

    Surry Hills, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years. Chandler Macleod is currently recruiting for an **EL1 Independent Advisor **to join a leading Federal Government Agency. This is on an initial contract of **12 months **with...

  • Enrolment Support

    3 weeks ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Injury Management Advisor

    6 days ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5/6**: - **Temporary Full-Time up to 12 months**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Student Support Specialist

    14 hours ago

    The Hills Shire Council, Australia Rouse Hill Anglican College Full time

    Rouse Hill Anglican College invites qualified professionals to apply for the position of Student Support Specialist.This is a full-time, permanent position that offers a range of opportunities for professional growth and development.The successful candidate will have the opportunity to work closely with students, parents and teaching staff to provide support...

  • Claims Support Advisor

    4 weeks ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 3/4**: - **Temporary Full-Time up to 12 months**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...