Student Support Advisor

7 months ago

Surry Hills, Australia Torrens University Australia Full time

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

What’s the job?

Reporting to the Senior Student Support Advisor, the purpose of the Student Support Advisor is to play a pivotal role in resolving enquiries from new and existing students attending one of our campuses, ensuring that they are given a best-in-class experience that is consistent across all locations. The Student Support Advisor will have a strong understanding of multiple platforms and processes and act as a liaison between departments that are involved in enquiry resolution. The role will consult with key stakeholders across the business in order to support the student and resolve cases from beginning to end.

This great opportunity is a Permanent, Full-time offer. You will be required to support our students at both Surry Hills and Ultimo Campus. Due to the nature of this role, you are required to be F2F on campus.

Day-to-day accountabilities:

- Act as primary point of contact for students attending campus with a question or concern.
Deliver and take ownership of student enquiry case management services from beginning to end in line with SLAs and service expectations
- Escalate complex issues appropriately and act as a point of contact to the student until the issue is resolved to the student’s satisfaction.
- Click here

Who you are

To be successful in this role you will have:

- 2+ years of experience in a front of house, customer service or customer experience role.
- Proven ability to provide a high quality customer experience.
- An understanding of the higher education environment would be advantageous but not essential.
- Working knowledge of Salesforce and Microsoft Dynamics is highly regarded.
- Proven ability to work in a target and KPI-driven environment.
- Thorough understanding of the key drivers of an excellent UX and CX.
- Strong relationship development and management skills.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter, Sebastian Pabon, at

We’d love to hear from you.

  • Student Support Advisor

    9 months ago

    Surry Hills, Australia Torrens University Australia Full time

    The Opportunity - Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. - Reporting to the Senior Student Support Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an...

  • Student Support Team Leader

    2 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Finance Officer

    5 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Services Officer

    7 months ago

    Surry Hills, Australia Acknowledge Education Full time

    Ongoing commitment to your growth with a $1,500 professional development allowance - Incredibly committed and supportive work environment - Be part of a fast-growing organization working in an agile environment **Role type: Permanent, Full-time** **Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!** Acknowledge Education is a...

  • Student Finance Officer

    7 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to...

  • Student Success Advocate

    4 weeks ago

    Surry Hills, New South Wales, Australia The Careers Department Full time

    About the Opportunity: We are excited to offer an exceptional opportunity for a Student Success Advocate to join our team at The Careers Department. As a key member of our team, you will play a crucial role in supporting students and helping them achieve their academic goals.Job Overview: This is a unique opportunity to join a scaling edu-tech as we enter a...

  • Talent Acquisition Advisor

    7 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Recruitment Manager

    2 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Records Compliance and Esos Coordinator

    7 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are - At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • International Student Recruitment

    7 months ago

    Surry Hills, Australia Enlighten Talent Pty Ltd Full time

    We are currently seeking a motivated and experienced Marketing Specialist to join our team. **About Greenwood Academy** Enlighten Talent Pty Ltd trading as Greenwood Academy Animal Care and Agriculture is an RTO and CRICOS based in the Sydney Central Business District. We are a values-based organization offering accredited AQF training products from ACM...

  • Youth Pathways Advisor

    2 weeks ago

    Surry Hills, Australia Beaumont People Full time

    Full-time, perm role in Surry Hills 2010 - close to plenty of transit options - Office-based role working; 1 day WFH; with a supportive manager and contribute to a worthy cause in the NFP sector - Range of benefits on offer including NFP salary packaging, flexible start/finish times, and additional leave annually **About the organisation** - hard heads,...

  • Employee Relations Advisor

    4 months ago

    Surry Hills, Australia Endeavour Group Full time

    Company Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Consulting Advisor

    1 week ago

    Surry Hills, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • HR Workforce Advisor

    2 weeks ago

    Surry Hills, Australia Talent International Full time

    **Job Details**: **Location** Surry Hills **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH91641_1660544709 **Contact** Jessica Abboud **Posted** 44 minutes ago Talent International is currently recruiting for a highly experienced HR Workforce Advisor to work for one of our NSW Governent clients based in Surry Hills. This...

  • Client Advisor

    1 week ago

    Surry Hills, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • Client Advisor

    6 days ago

    Surry Hills, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • Culture Advisor

    2 weeks ago

    Surry Hills, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • HR Advisor

    7 months ago

    Surrey Hills, Australia ONCALL Group Australia Full time

    2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127 Full time ONCALL Group Australia is a leading service provider in the Disability, and Child, Youth and Family sectors. We are people focused, driven by strong values, and work to deliver excellence in client focused support. As HR Advisor at ONCALL you won’t be limited to specialized portfolios,...

  • Field Sales Representative

    8 months ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Community Support Worker

    7 months ago

    Surry Hills, Australia MEDITECH STAFFING Full time

    **WHAT WE CAN OFFER YOU**: - Start your career as a Support Workers and grow and upskill to new and exciting opportunities within the business - Competitive rates - Organisational support by having dedicated mentors/team leaders - Paid induction and professional development training - Employee Referral Program - Workplace recognition - _we value and look...