Corporate Account Manager

5 months ago

Sydney, Australia CrowdStrike Full time

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
CrowdStrike is seeking a Corporate Account Manager - SMB to ensure that our NZ and Victoria based customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the small to midsize business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

What You’ll Do:
- Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase- Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.- Achieve a quota of new sales growth within customer base.- Be a customer advocate, driving relationships with key customers and creating new champions.- Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.- Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.- Devise and execute account strategies and plans to maximize account growth.- Provide high touch customer service, including escalation and coordination of support issues as needed.- Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

What You’ll Need:
- 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.- Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.- Light experience and/or understanding of sales frameworks such as MEDDPICC and Sandler- Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.- Strong technical aptitude and ability to learn new concepts quickly.-
- High level of comfort handling client objections and negotiations.- Security or SaaS experience is a plus.

LI-HR1

Benefits of Working at CrowdStrike:
- Remote-first culture- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries- Competitive vacation and flexible working arrangements- Physical and mental wellness programs- Paid parental leave, including adoption- A variety of professional development and mentorship opportunities- Access to CrowdStrike University, LinkedIn Learning and Jhanna- Offices with stocked kitchens when you need to fuel innovation and collaboration- Birthday time-off in your local country- Work with people who are passionate in our mission and Great Place to Work certified across the globe
- CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

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