Assessment Officer

5 days ago


Melbourne City Centre, Australia Victorian Building Authority Full time

We have an exciting fixed term opportunity until July 2025 within Complaints & Statutory Referrals.
The Assessment Officer is responsible for case managing matters received by Complaints and Statutory Referrals team, with core functions including the assessment and evaluation of building and/or plumbing complaints; building surveyor termination requests, and referrals and notifications from building surveyors.
The role will undertake effective case management and assessments in accordance with relevant legislation and VBA guidelines, as well as initiating appropriate courses of action, including achievement of compliance, education or warnings, triage for investigation, referrals to other agencies.
The role also focusses on liaising with a range of stakeholders, delivering the VBA's customer service imperatives and maintaining relevant case management systems.

**What we are looking for**:

- Demonstrated experience in complaint case management functions in a complex environment
- Experience working within a legislative or regulatory environment
- Demonstrated problem solving skills, with the ability to identify issues, manage stakeholder relationships and implement solutions.
- Ability to organise a self managed workload with a high attention to detail.

VBA Commitment
The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**What you can expect**:

- Work with a passionate and friendly team who are results driven
- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary

**How to Apply**:We require you to upload**:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role
- Any other qualifications or licence if applicable

**Please note**:


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