Service Designer

2 months ago


Sydney, Australia ITplex Recruitment and Consultancy Full time

**Job brief**

Our Government client requires an experienced Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions.

**Responsibilities**
- Leading and planning end-to-end service design engagements
- Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including IT delivery team members, Product Owners, policy experts and executives.
- Working with data and qualitative insights to design solutions
- Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
- Defining and communicating customer and business needs
- Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products
- Planning and running user research and usability tests to ensure newly designed solutions are effective
- Supporting IT delivery teams to understand what they need to build to take a service live
- Supporting Product Owners to translate a service blueprint into work packages for delivery teams
- Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver

**Essential Criteria**:

- Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement
- Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
- Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes
- Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other design software to communicate designs for executive and delivery teams

**Desirable Criteria**:

- Understanding of the Australian Governments Digital Service Standard and/or the UK Design Councils Double Diamond Model
- Experience working for a federal government agency in a design capacity
- Versatility across a wide range of user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.

**Note**
- Hybrid work environment where you are required to work from Canberra, Sydney or Melbourne offices for certain number of days every week.
- Must be able to obtain Baseline Clearance
- Rate is inclusive of Super
- 12 month opportunity, with further optional extension of another 12 months.

**Job Type**: Contract
Contract length: 12-24 months

**Salary**: $800.00 - $900.00 per day

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 21/06/2023
Expected Start Date: 03/07/2023


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