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Principal Product Designer

1 month ago

Sydney, Australia NSW Government -Service NSW Full time

**Principal Product Designer**
- ** Flexible** working arrangements (remote working options, compressed hours and more)
- ** Salary**:$145,682- $175,260 plus superannuation and leave loading
- ** Innovative** and **exciting digital** projects
- Multiple roles available with **career progression opportunities**

**About Us**:
Service NSW is the place for designers who want to use their skills to create better experiences for the people of NSW.

We’re chiefly motivated to understand and empathise with the people of NSW so we can create meaningful, practical solutions to their problems.

If you’re looking to make a difference, now is the time to join our growing team.

**About You**:
**As a Principal Product Designer at Service NSW, you’ll**:

- Drive a customer-centric approach by leading end-to-end product design initiatives through discovery, framing, iterative development and delivery
- Establish relationships with a range of stakeholders across government and partner with them to develop business requirements as well as create innovative solutions that align customer expectations with product capability
- Work with managers across Service NSW to set strategic direction, drive customer-lead prioritisation and shape roadmaps to ensure initiatives are delivered on time
- Maintain knowledge and promote awareness to other designers of relevant industry trends, challenges, opportunities and practices, to recommend and deliver innovative solutions that optimise Government products and services
- Lead contributions to enhance and mature design and research practices, including the Service NSW Global Experience Language (GEL) design components and patterns
- Coach and mentor other designers to increase design capability in product teams and enable designers to reach their full potential
- Balance competing and complex demands to ensure product strategy and vision is achieved, while delivering the right designs.

**Working at Service NSW**:
Working at Service NSW, you’ll be part of a unique and progressive government organisation.

The projects we work on are broad and varied, reaching residents as well as businesses.

You can expect:

- To influence products that impact more than 8 million people in NSW
- To work on projects that matter like Dine and Discover, small business supportor Active Kids, Service NSW Mobile Appand MyServiceNSW Account
- Flexible work arrangements such as remote working
- To join a supportive community where you can collaborate freely and learn from each other
- An agile and collaborative team environment where testing, iterating and improvement is prioritised.

You can be confident that your customer-centered mindset will be put to work.

**Service NSW commitment to diversity**:
At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

**To Apply**:

- Please submit a current copy of your **resume** and your **portfolio** or work samples

You can view the role description online.

**_Thank you for your interest in joining Service NSW._**

**Working at Department of Customer Service**

The Department of Customer Service is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

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