Customer Service Representative

2 weeks ago

Old Toongabbie, Australia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Baxter**

Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anaesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

**The Role**

A great opportunity has become available for a Compounding **Customer Service Representative **to join Baxter at our **Old Toongabbie site on a 12-month fixed-term contract with views to become permanent.** Reporting to the Team Leader, the main purpose of this position is to ensure accurate and timely processing of documentation in conjunction with customer service, clerical support and other related duties to meet the needs of both internal and external customers of the pharmacy.

**Hours: 10:00 am - 6:00 pm**

**Your key responsibilities will include**:

- Manage the receipt, processing and delivery of customer orders.
- Check orders for completeness - legibility/ patient details/ drugs/ diluents/ delivery details etc. Clarifying details with customer if any aspects of the order are unclear
- Complying with regulatory requirements of GMP and EH&S.
- Working with team leaders and production specialists by monitoring current workload to assist in bringing forward or delaying orders as per customer needs and production demands.
- Working with staff at dispatch to track on time delivery of orders to key customers.
- Liaising with customers with regard to order, dispatch and account enquiries.
- Assist in capturing customer complaint reports regarding product, delivery and service issues.
- Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases.
- Other duties as required

**Essential Skills & Qualifications**
- Sound verbal and written communication with high attention to detail
- Experience working in a similar role within a fast-paced environment, **preferably the Healthcare/Medical industry.**
- Ability to demonstrate compassion and empathy
- Exposure to the healthcare/hospital environment would be valuable.
- Ability to manage your time, work under pressure and meet deadlines
- Take initiative and be adaptable to change

**Why Baxter?**

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.

Situated in Western Sydney, and featuring and onsite cafeteria and café, gym, we offer a dynamic and future focused work environment offering workplace flexibility, development & career growth, volunteering leave, 12 weeks parental leave, income protection insurance and a strong value driven culture focused on diversity, equality, and inclusion.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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