Customer Service Representative

1 week ago

Old Toongabbie, New South Wales, Australia BAXTER Full time

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role:


In this role, you will be the point of contact for our Homecare and Hospital queries, processing orders, delivering quality customer service to our patients, customers and healthcare professionals and ensuring enquiries are managed in a timely manner.


Key Responsibilities:

  • Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested.
  • Assist customers and patients with order related inquiries including product availability, price queries and product or service complaints.
  • Once processed promptly and accurately, liaise with distribution and logistics partners to ensure timely delivery in full.
  • Clearly communicate with all Baxter Healthcare customers regarding their orders or queries.
  • Liaise with Sales and Marketing staff to complete quotes that reflect Baxter's professionalism and business image.
  • Organise return of products and processing of credit in a timely manner to keep customer accounts up to date.

Desirable Skills and Qualifications

  • Desire to deliver great customer service every time and ability to connect with a diverse range of people
  • An empathetic and resilient nature and be able to stay positive even when the pressure may be on;
  • Strong customer service
  • Experience working in a similar role within a fastpaced environment,
    preferably the Medical industry
:

  • Sound verbal and written communication with high attention to detail
  • High level accuracy, numeracy and demonstrated learning agility
  • Strong computer skills with experience using a large ERP system (ideally JDE & SalesForce)
  • Exposure to the healthcare/hospital environment would be valuable.
-
Experience in process improvements

Reasonable Accommodations

Recruitment Fraud Notice


Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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