Revenue Officer

7 days ago

Ipswich, Australia Queensland Treasury Full time

As the AO4 Revenue Officer, you will assist the team leader in supporting and coaching team members to ensure a client centric approach.
Key accountabilities of the role include but are not limited to:

- Provide timely, helpful and supportive client service (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.
- Manage client relationships and negotiate effectively to achieve outcomes.
- Respond to technical enquiries and escalations and take action to recover revenue where necessary.
- Navigate computer systems efficiently and effectively to maximise efficiencies and improve client services.
- Coach team members to build a skilled, resilient, flexible and constructive workplace environment.
- Making an assessment of a client's liability,
- Undertaking agreed projects or work as a member of a project team to deliver project goals.
- Ensure your work complies with established guidelines, procedures and record keeping standards and contribute to quality assurance programs.
- Collaborate with colleagues to identify and promote improvements to enhance client experiences and organisational outcomes.

**To be successful in this role, you will need to demonstrate**:

- High level interpersonal skills and strong client focus.
- Ability to build working knowledge of the legislative environment.
- Experience in contributing towards team outcomes.

We support a thriving and future-focused workforce which offers flexible working practices (e.g., working from home) to ensure suitable and tailored work/life balance whilst meeting organisational, community and government needs. The position is based in our Brisbane office with high quality end of trip facilities available.
We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
**Job Ad Reference**: QLD/549436/24
**Closing Date**: Monday, 18 March 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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