Officer Operations Support

3 months ago

Brisbane, Australia Rio Tinto Full time

**Operations Support Officer**
- Great opportunity to join a global organisation at the forefront of mining
- Residential role based in Weipa. Enjoy a relaxed coastal lifestyle
- Regular travel to 3 operations - East Weipa, Andoom & Amrun

**About the role**

We are looking for an Operations Support Officer to be a key team member of the IS&T organisation to drive customer support excellence across the Weipa Operations. This role will be responsible for supporting and improving user experience across the 3 mining operations - East Weipa, Andoom and Amrun (including overnight trips).

This role is a great opportunity for someone looking to contribute to a growing mining business that is embarking on significant technology leverage journey. You will live in a regional centre & vibrant community with strong linkage to our environment & heritage. This role reports to the Weipa IS&T Superintendent and will be responsible for:

- Ticket Processing and management for the 3 operations
- Computer & Telephony support (including computer build and triage activities)
- User support for Video Conferencing and Collaborative Applications
- Maintenance of critical IT infrastructure (such as Server room’s)
- Being part of an on-call roster after hours high criticality incidents

**About you**

To be successfully considered for this role, you will have:

- Strong safety focus
- 3 years minimum experience supporting a mid to large size Windows desktop environment
- Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support
- Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results
- Excellent customer engagement skills
- Strong and demonstrable problem-solving skills
- Excellent communication and interpersonal skills, and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence

It will also be beneficial if you have:

- Degree in IT/communications or equivalent discipline
- Microsoft Server experience
- Cisco networking experience
- Application support experience
- Mining experience
- LTE Network support
- ITIL service management experience
- Microsoft certification (Windows 10)

**Where you will be working**

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

**About Rio Tinto**

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for over 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

**Where you’ll be working**
Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

**Every Voice Matters**

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

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