Central Support Team Leader

5 days ago

Brisbane, Queensland, Australia Allens Operations Pty Ltd Full time
About the Role

We are seeking an experienced Central Support Team Leader to lead our Central Support team in delivering high-quality operational support services. As a key member of our operations team, you will be responsible for promoting a high-performance culture, implementing processes to monitor and enhance standards of work, and providing operational support to legal operatives.

Key Responsibilities
  • Promote a high-performance culture and implement processes to monitor and enhance standards of work.
  • Provide operational support to legal operatives, adapting to the changing needs of the business.
  • Demonstrate a high level of skill and accuracy for all relevant document production software, including Microsoft applications and document management software.
  • Promote ongoing connection and communication between Practice Assistants and legal operatives.
  • Be an advocate for a culture of operational excellence within the Practice Support team by leading by example.
  • Uplift the capability of the wider Central Support team in your area of specialisation, including delivering training and providing technical support.
  • Develop and coach Practice Assistants by identifying training and development needs of your team, working with the Central Support Manager and Central Support Operations Manager on strategies to address these development needs.
About You

We are looking for an experienced professional with a strong background in operations, preferably in a legal, finance, accounting, or other professional services firm. You will have at least five years' experience in a similar role, excellent problem-solving, organisational, communication, and interpersonal skills, and a completion of a Business Administration Certificate or equivalent will be highly regarded.

What We Offer

As a Central Support Team Leader at Allens Operations Pty Ltd, you will receive unparalleled learning and development opportunities, be challenged, supported, and guided as you learn and develop, and be encouraged to grow. Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our Benefits
  • Market competitive fixed remuneration, salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers, health and travel insurance, charity matched funding program.
  • Fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, emergency childcare, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families, and regular wellbeing sessions with our in-house consulting Psychologist.
  • Hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
  • Ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees, and high-quality executive coaching to support the transition.
  • Team-based recognition including social activities and contribution-based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment, and other social justice issues, as well as our workplace giving and volunteering programs.

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