Membership & Customer Relationship Manager

7 months ago

Cannon Hill, Australia Beaumont People Full time

The Real Estate Institute of Queensland (REIQ)
- Full-Time, Permanent - Cannon Hill, Brisbane QLD 4170
- $120k + Super
- Membership & Customer Relationship Manager
- The Real Estate Institute of Queensland (REIQ)
- Full-Time, Permanent
- Cannon Hill, Brisbane QLD 4170
- $120k + Super

**About the Organisation**:
The Real Estate Institute of Queensland (REIQ) is the peak industry body for real estate agents and property professionals in Queensland. The REIQ is at the forefront of providing training, advocacy and advice for Queensland’s real estate professionals.

**About the Role**:
As the Membership and Customer Relationship Manager, you will be responsible for managing the Customer Experience team along with the strategy for REIQ’s member value proposition and services. You will support the implementation of sales initiatives across all business operations and will drive the REIQ’s product performance through cross-sell, up-sell, and outbound activity.

**About the Person**:
You will be a dedicated Customer Service Manager and strategic leader with experience leading dynamic teams. You will have high stakeholder management and engagement skills with exceptional written and verbal communication.

We are looking for a leader with a passion for building and developing a team and being a proactive and creative problem solver. You will be motivated to continually drive the customer experience for members and strive for organisational success.

**Duties include but are not limited to**:

- Implement the Membership and Customer Engagement Strategy and improve overall engagement, satisfaction and understanding of REIQ’s products and services.
- Oversee the customer service team and maximize their financial performance through quality customer service.
- Provide leadership and direction to direct reports to support the achievement of their KPIs and remain accessible for advice and support.
- Implement sales strategies and initiatives across all business operations.
- Drive member and customer engagement through attending events, information seminars and other industry related functions.
- Develop and maintain positive, productive, and mutually beneficial relationships with external stakeholders.
- Lead strategic projects, risk management, and policy and process development for membership.
- Lead and represent The REIQ at Chapter meetings and co-ordinate necessary actions and initiatives.
- Provide timely reporting and insights on member statistics and customer care metrics.

**To be successful you will have**:

- Previous experience in a customer centric leadership role with experience leading high performing teams.
- Experience developing and implementing sales and customer service strategies.
- Strong interpersonal skills and the ability to engage with all levels of internal and external stakeholders.
- Be highly flexible, adaptable and a creative problem solver.
- Excellent negotiation and communication skills.
- Ability to work collaboratively with other senior leaders.
- Experience in membership associations is highly advantageous.

This a great opportunity for a motivated and strategic customer service/ membership manager who has a genuine desire to guide a well performing team, foster organisational success, and elevate customer and member satisfaction.

  • Relationship Specialist

    6 months ago

    Cannon Hill, Australia Endeavour Foundation Full time

    Exciting Full Time Opportunity in Cannon Hill with leading disability provider Endeavour Foundation. - Make a difference in the lives of people with disability. Help people looking for disability support to imagine what is possible and achieve their goals by connecting them to the right services. - Assist people to understand the NDIS, their funding and how...

  • Membership Consultant

    6 months ago

    Castle Hill, Australia Fernwood Fitness Castle Hill Full time

    **Elevate Your Career as a Receptionist/Customer Service Rockstar at Fernwood Fitness Castle Hill!** Are you ready to step into a role where your passion for exceptional customer service and your natural motivation will shine? At Fernwood Fitness Castle Hill, we're searching for ambitious and passionate women to join our team as Receptionists and customer...

  • Marketing Coordinator

    2 months ago

    Cannon Hill, Australia Endeavour Foundation Full time

    **Permanent Full-time position in Cannon Hill, QLD**: - ** Flexible Hybrid Working Arrangements**: - ** Increase your take-home pay with Salary Packaging** Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life...

  • Sales and Customer Service Manager

    4 weeks ago

    Cannon Hill, Queensland, Australia Beacon Lighting Full time

    About the RoleAs a Sales and Customer Service Manager at Beacon Lighting, you will play a crucial role in driving incremental sales improvements across all sales channels. This includes retail, trade, and design.Key ResponsibilitiesParticipate in and complete our comprehensive management development training program to enhance your skills and...

  • Premier Relationship Manager, Castle Hill

    8 months ago

    Castle Hill, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Customer Service Officer

    3 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    At Rooty Hill RSL, we pride ourselves on delivering exceptional customer service in a dynamic work environment.The Role:Provide prompt, professional, and courteous customer service to our members and guestsAnswer customer inquiries via phone, email, and in-person, ensuring their needs are met with efficiency and courtesyResolve customer complaints and issues...

  • Customer Service Assistant

    2 months ago

    Cannon Hill, Australia BEEFY'S Full time

    Beefy's are currently on the lookout for a **Customer Service Assistant** for our **Cannon Hill **Store. Beefy's are a well established multi award winning business with 12 boutique Pie Bakery Cafes in South East Queensland. Our friendly team have a reputation for high quality products and excellent customer service. For this position, previous experience...

  • Customer Service Officer

    6 months ago

    Cannon Hill, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Cannon Hill Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and...

  • Organisational Development Advisor

    6 months ago

    Cannon Hill, Australia Endeavour Foundation Full time

    Be part of our **Culture Transformation Program**: - ** Flexible **working environment - ** Fun and Friendly Team** Culture Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to...

  • Customer Service Officer

    3 weeks ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Customer Service Officer

    6 months ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Membership & Accounts Administrator - Full Time

    4 months ago

    Rooty Hill, Australia rhrgroup Full time

    SGAC at West HQ is seeking an enthusiastic and experienced individual to provide efficient and accurate administration of all membership processing, direct debit payments and account management. **The day-to-day**: - Processing and actioning member forms ensuring accuracy in data input and completion of all required registration processes. - Processing all...

  • Assistant Relationship Manager

    2 weeks ago

    Notting Hill, Australia Westpac Banking Corporation Full time

    Assistant Relationship Manager - Exciting opportunity to assist in a diversified commercial portfolio - Perfect opportunity for Accounting and Finance professionals - Mulgrave based, with flexible working opportunities **How will I help?** Rock-solid relationships are at the heart of every commercial banking decision we make. In this strategic role you'll...

  • Customer Service

    1 month ago

    Cannon Hill, Australia Heart to Harvest Catering Full time

    **Join Our Team as a Customer Service & Logistics Assistant at Heart to Harvest Catering** **Location**: Cannon Hill ⏰ **Hours**: Full-time/Part-time (Flexible hours available) Are you passionate about great food, exceptional service, and supporting a mission-driven business? **Heart to Harvest Catering** is a female-owned, Supply Nation registered...

  • Membership & Accounts Administrator - Part Time

    7 months ago

    Rooty Hill, Australia West HQ Full time

    SGAC is seeking an enthusiastic and details oriented individual to provide efficient and accurate administration of all membership processing, direct debit payments and account management. As a part of the SGAC Customer Service Team, you can expect to be working amongst a diverse and vibrant team who thrive working in a fast paced environment and creating...

  • Customer Service Representative

    4 weeks ago

    Cannon Hill, Queensland, Australia Empire Group Full time

    The Empire Group is seeking a highly skilled Customer Service Representative to join their team as a Maintenance Support Officer in a Call Centre environment.This exciting opportunity allows the successful candidate to build relationships with customers and contractors, arranging responsive maintenance for government housing properties. Responsibilities...

  • Operations Manager

    6 months ago

    Cannon Hill, Australia Compass Group Australia Full time

    **Leadership Impact**: - **Client-Centric Approach**: - **Industry Expertise** - Chartwells philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market. We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the...

  • Membership & Accounts Administrator - Short Term

    7 months ago

    Rooty Hill, Australia rhrgroup Full time

    SGAC is seeking an enthusiastic and details oriented individual to provide efficient and accurate administration of all membership processing, direct debit payments and account management. This is a short term opportunity for internal applicants only. As a part of the SGAC Customer Service Team, you can expect to be working amongst a diverse and vibrant...

  • Customer Service Assistants

    4 months ago

    Cannon Hill, Australia Beefy's Full time

    Beefy’s have an exciting opportunity for **Senior** and **Junior** **Customer Service Assistants** for our **new store opening in Cannon Hill on 1 October 2024**. We have the following positions available: - **Store Manager**: - **Assistant Manager**: - **Senior Customer Service Assistants**: - **Junior Customer Service Assistants** **About...

  • Customer Service

    6 months ago

    Rooty Hill, Australia West HQ Full time

    As a part of the One55 team, you can expect to be working amongst fun, friendly and outgoing individuals who are passionate about fitness and overall wellbeing. Our close-knit team enjoy interacting with our customers and feel uplifted in being a part of our members’ healthier lifestyle journey. **The-day-to-day**: As the first point of contact at One55,...