Operations Manager

3 months ago

Cannon Hill, Australia Compass Group Australia Full time

**Leadership Impact**:

- **Client-Centric Approach**:

- **Industry Expertise**
- Chartwells philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market. We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market._

**The Role**

As the Operations Manager, you will be responsible for leading our Site Management teams to grow the Chartwells operations business successfully. Your emphasis will be on creating amazing customer & client experiences in conjunction with running a profitable commercial operation. Whilst understanding the nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach and develop teams, as well as building positive client relationships is conducive to success in this position.

**Key Responsibilities**
- Overseeing a portfolio across a number of locations
- Providing leadership to the onsite teams across hospitality retail, boarding, and events
- Achieving client satisfaction and contract retention through maintaining and improving relationships clients and client stakeholders
- Leading and driving new site mobilisations
- Fostering a high-performance culture through continuous improvement and innovation
- Actively lead and empower team members by providing them with the support and development to optimise performance, deliver on annual budget targets, improve safety outcomes, increase team member capability & engagement, and facilitate growth
- Create an inclusive, creative and inspiring environment where everyone works together to enhance the customer & client experience

***The Person**
- Experience overseeing multi-site, region, and/or multi-outlet hospitality operations which may include residential, retail, event services as well as cleaning & laundry across a broad range of clientele
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essential
- Strong experience in managing people and business results to achieve outcomes within limited timeframes
- Is uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5 star experience every time
- Can inspire and lead others to develop a quality branded operation
- Is a positive, supportive, ambitious leader with experience in carrying out personal development plans, staff training and appraisals
- Confident in presenting solutions and continuous improvement initiatives to client representatives.
- Strong financial and analytical skills in allocating appropriate resources to ensure a sustainable & profitable business
- Experienced in managing multiple stakeholder relationships and project deadlines with competing priorities and limited resources

**The Benefits**

As a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

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