Service Officer
3 months ago
Division: Corporate Service Division- Location: Sydney, NSW, AU, 2000- Req ID: 70299- **Ongoing**:
- **Sydney Metro/Greater Metro**:
- **Salary: Clerk Grade 5/6, $93,295 to $102,941 p.a., plus employer’s contribution to superannuation and annual leave loading**:
- **Multiple positions available**
***
**About us**
The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive, and resilient communities by providing services that are effective and responsive to community needs.
**Your role**
Take on service product enhancement and operational tasks to support the ongoing management and reporting of a vendor-delivered IT service. This includes creating reports and project/release plans, resolving, and escalating issues, conducting research and analysis, monitoring activities.
**What you’ll do**
As Service Officer, you will assist with the ongoing management and reporting of a vendor delivered IT service. This covers product enhancement and operational tasks, including reports and project/release plans, as well as contributing to issue resolution and escalation, research, analysis activities and monitoring activities.
You’ll monitor, track and report on the status of product enhancement deliverables to ensure time, cost and quality metrics are in line with approved program of work for the relevant product.
**What we’re looking for**
- Service management experience, triaging and resolving tickets in a complex work environment
- Previous experience in a customer service environment
- Effective, creative problem solving ability
- Juggle multiple work streams while keeping communication and support effective and responsive
- Support the Shared Services Service Desk team by developing knowledge articles, training materials, and ongoing service improvements for the myWorkZone product.
Download the role description.
**What We Offer**
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
**We do work that really matters**
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
**Are you ready to join us?**
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
**Applications close **10 October 2024 at 11:59pm AEST.
**Got a question?**
Visit Recruitment adjustments on the DCJ website to learn more.
**Inclusion and Diversity lies at the heart of how we recruit**
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
**Other Information**
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
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