Claims Specialist

7 months ago

Sydney, Australia Allianz Australia Full time

**Claims Specialist - Personal Injury | Sydney**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**The role**

The primary purpose of this role is to manage a portfolio of complex Personal Injury claims matters in accordance with both regulatory and Allianz requirements, maintaining a focus on strategic collaboration and case management whilst consistently displaying Initiative, Leadership and Coaching support on a Team and Business level.

**You'll **be responsible for**
- Managing a small portfolio of complex claims.
- Assisting with complex and litigated matters.
- Maintaining a focus on strategic collaboration and case management through soundly based decision making.
- Proactively providing coaching and support to staff within the business to facilitate the development of negotiation, customer service and technical skills to support the Team Manager and Technical Specialists in keeping the team focused and engaged and closing knowledge gaps.
- Leading team and business projects to improve claim outcomes.
- Maintaining high customer service standards and effective relationships with key stakeholders, demonstrating extensive knowledge of the business, industry and the full range of our customers and acting as an escalation point for colleagues.
- Handling personal and confidential claims information discreetly and professionally.

**About you**
- Have experience managing complex matters within Workers Compensation.
- Looking for long term career stability with opportunities to develop and progress within Allianz.
- You have excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
- Able to work collaboratively with peers and a variety of stakeholders.
- Act as an SME, experience in coaching and mentoring others.
- Able to plan and prioritise effectively, organise tasks and manage competing resources and demands, displaying leadership through role modelling and encouraging these behaviours in others.
- Able to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making, providing coaching and support to facilitate the development of these skills in others.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

to be updated

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Part-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
32577

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