Workforce Coordinator

1 month ago

Perth, Australia ENCORE EVENT TECHNOLOGIES Full time

**Amp up your events career with a global production powerhouse.**:
Encore are a global event technologies company that specialises in virtual, in-person and hybrid events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. Key to that success is finding the right person to join our team as **Workforce Coordinator.**

**The Opportunity: Workforce Coordinator**:
The objective of this position is to assist the Workforce Manager and the Operations Manager in ensuring the efficient delivery of events. The primary focus is on the accurate scheduling of crew to achieve labour efficiency and successful event outcomes.

**Core Responsibilities**:

- Roster casual and full time crew to ensure show delivery needs are met.
- Assist with the ongoing review of crew resources to ensure they are allocated effectively to achieve the most productive outcome
- Manage the rostering and payroll system (Timetarget / HumanForce) for casual and base staff to ensure all data is accurately captured and properly authorised.
- Plan the rostering of full time and casual crew to ensure payroll costs are minimised and that the skills mix on each job is accurate and appropriate.
- Ensure that crew hours worked are fully recovered against all jobs.
- Assist with the training of crew in show delivery standards and set the example.
- Assess the nature of each job in regards to suitability of crew and/or freelance labour and roster accordingly.
- Ensure Encore full time crew are utilised wherever possible instead of casual labour.
- Liaise with venues to arrange utilisation of all crew as required.
- Assist with advising DET’s, Event Directors and Production staff of crew requirements and skill-sets for shows.
- Filter unsolicited employment enquiries and respond and refer where applicable.
- Attend internal department meetings to ensure clear communication with crew and to discuss upcoming event planning and logistics.
- Respond to general phone inquiries to confirm staff shifts, troubleshoot where required.
- Carry out general administrative duties.
- Check and approve electronic timesheets for full time base crew and ensure crew abide by the crew pay guidelines.
- Assist with the continual development and maintenance of reports and checklists to facilitate and standardise the Company’s approach to event delivery.

**What we're looking for in an Operations Coordinator**:

- Previous experience in meetings and events is essential.
- Excellent planning, organisational, time management & project management skills.
- Strong business acumen and financial Management skills.
- Customer centric and ability to build strong and long-lasting customer relationship. Previous experience in serving high end client is highly regarded.
- Strong communication skills (verbal and written), negotiation and influencing skills.
- Ability to manage multiple and competing deadlines.
- Experience in the hospitality or luxury sector.
- Qualification in Hospitality or Events is highly regarded.
- First class customer service skills
- Team player.
- Working rights in the country where the role is based.

**What we can offer you and why you'll love the Encore team**:

- No day is the same but every day is rewarding We work in the exciting world of events. Every event presents its own set of unique thrills and challenges, charging our teams to be creative yet pragmatic every day.
- We turn ordinary events into extraordinary experiences: It’s our passion for creating unforgettable experiences
- We cultivate great culture At Encore Event Technologies we grow teams that are seriously fun.
- You will be an integral part to the business and as such, will be in a position to showcase your passion for our events.
- Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:

- “Great Place To Work” certification, ensuring a supportive and engaging work environment
- Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
- Wellness initiatives to prioritise your physical and mental well-being
- Ample opportunities for career progression and professional growth
- Commitment to sustainability initiatives, contributing to a greener future
- Salary packaging options

**Certified as a Great Place to Work®**:
Encore has been officially certified as a Great Place To Work® in Australia, Austria, Canada, Mexico, New Zealand, UAE and the U.S. Great Place to Work are the global authority on workplace culture and Certification recognises employers who create an outstanding employee experience.

We surveyed all of our team members across the globe about their experience working at Encore followed by a short questionnaire about our workforce. Both our team members’ feedback and workforce questio

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