Workforce Optimisation Coordinator
6 months ago
The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.
**Role Summary**:
The Workforce Optimisation is an exciting 18-month opportunity in our Perth CBD office.
The purpose of the role is to manage the business scheduling and reporting accountabilities across our, business service and sales teams to ensure contact centre metrics and customer experience targets are achieved.
You will collaborate with stakeholders to create reporting into workforce scheduling service levels including supporting any analysis required for service and sales teams.
**Key responsibilities of the role include**:
- Maintain rosters in line with business and staff requests and monitor all call queues, ensuring actions are taken on rosters to ensure target metrics are achieved
- Produce highly accurate reports highlighting results across key business drivers, including trends
- Maintain real time activities for a clear view of rostering data
- Analysis of data and reporting to identify emerging trends and anomalies, business opportunities and continuous improvement
- Work with stakeholders in the business to ensure that key tasks performed drive business success
**What you’ll bring**:
- 2+ years’ experience in real-time analytics in a contact centre environment
- Intraday and forecasting experience
- Strong stakeholder management skills
- Advanced Excel skills
- Exposure to Genesys WFM and Power BI are highly desirable
**What we offer**:
Working for an employer of choice also means you will enjoy:
- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave
Click here for a full list of our benefits
**Every Voice Matters**
Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.
-
Workforce Optimisation Specialist
4 weeks ago
Perth, Western Australia Civeo Full timeAbout the RoleWe are seeking a Workforce Optimisation Specialist to join our team in Australia.
-
Network Optimiser
8 months ago
Perth, Australia nbn™ Full timeJob Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Networks Optimiser, reporting to the Workflow Delivery Manager. A bit about your role The Networks Optimiser is accountable for taking the capacity plan and producing an optimal work order schedule to execute utilising the nbn Networks field workforce. This...
-
Workforce Optimisation Specialist
4 weeks ago
Perth, Western Australia Civeo Full timeAbout CiveoCiveo is a leading global provider of workforce accommodation solutions, listed on the New York Stock Exchange. Our Australian operations encompass over 9,000 permanent rooms under management in Queensland, New South Wales and Western Australia.
-
Workforce Coordinator
3 weeks ago
Perth, Western Australia Monadelphous Full timeWe are looking for a talented Workforce Coordinator to join our team in Perth. As a Mobilisation Officer, you will play a crucial role in ensuring the smooth operation of our workforce management system.About UsAt Monadelphous, we have a proven track record of providing comprehensive maintenance and improvement solutions to Australasian customers. Our...
-
Workforce Planner
6 months ago
Perth, Australia Robert Half Full timePassionate about optimising ops and growth within a values-driven company? We have the perfect opportunity for you! - **_Analysing multiple site rosters to optimise operational improvement_**: - **_ $75,000 - $85,000 + superannuation_**: - **_ West Perth office location with flexibility_** Join a driven and friendly team as a Workforce Planner in West...
-
Workforce Coordinator
1 month ago
Perth, Australia ENCORE EVENT TECHNOLOGIES Full time**Amp up your events career with a global production powerhouse.**: Encore are a global event technologies company that specialises in virtual, in-person and hybrid events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’...
-
Workforce Planning Coordinator
48 seconds ago
Perth, Australia Contract Resources Full timePermanent Full-Time Opportunity - Office based in Jandakot - Oil & Gas Industry **About Contract Resources** Striving to set new standards, we’re a global group of problem solvers. We’re a team. Bigger and better together, we leave egos at the door. Yes, you can smash glass ceilings here - safely of course. On-site, we’re recognised for our red...
-
Workforce Planner
2 months ago
Perth, Australia Civeo Full time**Position overview** We are currently seeking a motivated and detail orientated Workforce Planner to join our team and help us to optimise our workforce to meet our growing demands. You will be responsible for forecasting staffing needs, creating schedules and ensuring that our workforce is efficiently utilised to meet business goals. You will analyse...
-
Workforce Coordinator
6 months ago
Perth, Australia SMS Group Services Full time4:3, 5:2 Roster - Great Team Culture SMS are seeking a Workforce Coordinator to join their Recruitment and Mobilisation team in their Welshpool Office. The Role Requirements: - 1-2 years' experience in blue collar recruitment - Demonstrated experience and user support in utilising recruitment systems. - Able to support all recruitment activities such as...
-
Scheduling and Workflow Optimisation Analyst
2 months ago
Perth, Australia Commonwealth Bank of Australia Full timeScheduling and Workflow Optimisation Analyst Are you a results-oriented, strategic thinker with a passion for process improvement and operational excellence, this is a fantastic opportunity to make a significant impact and help us to transform Fulfilment and Maintenance to help 500 Australians into a home every day by being a simple, easy bank for the...
-
Manager Workflow Optimisation
4 months ago
Perth, Australia Commonwealth Bank of Australia Full timeManager Workflow Optimisation The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer...
-
Workforce Planner
6 months ago
Perth, Australia HAYS Full timeFantastic opportunity to show your scheduling skills with a busy FM company **Your new Company** Our client provides Facilities Management services to the big mining and resource companies, and they are looking for an experienced Workforce Planner/Scheduler to join their team. A strong understanding of mobilisation and critical compliance will see you...
-
Workforce Coordinator
1 month ago
Perth, Australia Encore Global Full timeEncore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. **The Opportunity** The role of the Workforce Coordinator...
-
Workforce Coordinator
8 months ago
Perth, Australia Encore Global Full timeEncore are a global event technologies company that specialises in, in-person and hybrid events that connect and inspire. We’re on a recruitment drive to rapidly scale our team in Perth to further connect and inspire people through amazing events we produce, support key venue partners in delivering world-class service and drive new business growth through...
-
Workforce Planner
2 months ago
Perth, Australia Civeo Full timePosition overview We are currently seeking a motivated and detail orientated Workforce Planner to join our team and help us to optimise our workforce to meet our growing demands. You will be responsible for forecasting staffing needs, creating schedules and ensuring that our workforce is efficiently utilised to meet business goals. You will analyse data,...
-
Manager Workflow Optimisation
4 months ago
Perth, Australia Commonwealth Bank Full timeThe Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience. The Bankwest Retail Lending...
-
Manager Workflow Optimisation
4 months ago
Perth, Australia Bankwest Full timeThe Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience. The Bankwest Retail Lending...
-
Workforce Planner
5 months ago
Perth, Australia Civeo Full timePosition overview We are currently seeking a motivated and detail orientated Workforce Planner to join our team and help us to optimise our workforce to meet our growing demands. You will be responsible for forecasting staffing needs, creating schedules and ensuring that our workforce is efficiently utilised to meet business goals. You will analyse data,...
-
Team Manager Scheduling and Workflow Optimisation
3 months ago
Perth, Australia Commonwealth Bank of Australia Full timeTeam Manager Scheduling and Workflow Optimisation Are you a results-oriented, strategic thinker with a passion for process improvement and operational excellence, this is a fantastic opportunity to make a significant impact and help us to transform Fulfilment and Maintenance to help 500 Australians into a home every day by being a simple, easy bank for the...
-
Workforce Planning Strategist
2 weeks ago
Perth, Western Australia Civeo Full timeAbout the RoleWe are seeking an experienced Workforce Planning Strategist to join our team at Civeo. As a key member of our workforce planning function, you will play a critical role in optimising our workforce to meet our growing demands.Key ResponsibilitiesDevelop and implement comprehensive workforce planning strategies that align with our business...