Nab Remediation Officer
7 months ago
**Your new company**
- Exciting opportunity to start your career in Banking at NAB.
- Make a real difference for our customers and communities.
- Engaging work environment with an open and supportive culture.
To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.
**Your new role**
The Customer Remediation (Valuations Remediation Program) relates to our customers being overcharged for Commercial and Rural valuations. This is due to the complexities and manual nature of the on-charging process performed by our Bankers for panel valuations. Examples, where customers have potentially been overcharged include:
- Incorrectly charging customers the value of GST.
- Incorrectly charging a Management Fee.
- Charging for Residential and Rural Lifestyle valuations, which are exempt when supporting consumer lending.
**Your responsibilities include but are not limited to**:
- File reviews on matching of fees charged for valuations.
- Proactively manage customer files and demonstrate the right behaviours when completing file reviews.
**What you'll need to succeed**
- High attention to detail with a focus on quality.
- Previous customer service or administrative experience is preferred.
- Available during business-critical operating hours 9am to 5pm.
- Skills required including great communication skills, comfortable with multiple tasks at one time and have a passion for investigation.
- Banking and Finance background is preferred but not essential.
- Self-motivated.
**What you'll get in return**
This is a fantastic opportunity to join a leading bank where you’ll be supported to succeed. You’ll enjoy training and development, along with:
- Joining a collaborative team who will share your wins and successes, together shaping the future of banking.
- You will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.
- ** What you need to do now**
2846361
-
Consultant, Remediation Analytics
4 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Fixed term Full time **Region**: VIC- Melbourne CBD As part of the Customer Remediation Analytics team (Customer Resolution & Remediation function), you will be responsible for creating analytical tools and models, supporting timely analysis and remediation of customer events, and improving efficiencies and consistency across the Customer...
-
Nab Audit Officer
5 days ago
Melbourne City Centre, Australia HAYS Full timeHays is proud to be supporting NAB in the recruitment of an Audit Officer. **Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include,...
-
Nab Valuations Officer
7 months ago
Melbourne City Centre, Australia HAYS Full timeExcellent opportunity to join NAB's Docklands HQ Valuations team on a 12-Month Temporary basis **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated business support advisors within NAB's Valuations unit. In this exciting role, you will undertake a...
-
Nab Colleague Services Advisor
7 months ago
Melbourne City Centre, Australia HAYS Full timeColleague Services Advisor entry level HR role in People & Culture NAB **Your new company** Working at NAB offers a unique opportunity to be part of an organisation that is at the forefront of the banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed...
-
Nab Operations Associate
1 day ago
Melbourne City Centre, Australia HAYS Full time**Your new company**: To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful. **Your...
-
Manager, Customer Resolution and Remediation
7 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Region**: VIC- Melbourne CBD Join a new and expanding team in the Commercial Services space leading the development, execution, management and optimisation of Customer Resolution & Remediation’s (CRR) strategic priorities. This involves creating tailored strategies specific to all the sub-teams in CRR including:...
-
Nab Home Loans Consultant
4 days ago
Melbourne City Centre, Australia HAYS Full timeDo you want to learn more about Home Loans? Join NAB Lending Services space - $32.69/hr+super. **Your new company** Join a diverse and inclusive workplace where learning is a daily part of the job! NAB Lending Services space is looking for the next superstars to join the Broker Response Team. **Your new role** - Taking inbound calls from Brokers related to...
-
Nab Fraud Assist Advisor
2 days ago
Melbourne City Centre, Australia HAYS Full timeNAB Fraud Operations is looking for their next superstars! Must be available 24/7, $34.33ph+super! **Your new company** With NAB, you’ll make a genuine difference through the work that you do. Located at the vibrant 700 Bourke Street office, NAB Fraud Operations division are looking for their next Fraud Advisor superstars to help combat scams and any...
-
Nab Business Customer Service Advisor
7 months ago
Melbourne City Centre, Australia HAYS Full timeJoin NAB's Docklands HQ and unlock your full potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** ***Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...
-
Nab Customer Assist Advisor
7 months ago
Melbourne City Centre, Australia HAYS Full timeRecruiting Customer Service Superstars Now! **Customer Service Specialist** Team Culture Important? Join the NAB Assist Team today, where you are supported throughout your career growth! **Your new company**: Starting early April TBC, you will be assigned to either Docklands Melbourne or Parramatta Sydney depending on your location, for a 12-month period....
-
Nab Customer Service Advisor
7 months ago
Melbourne City Centre, Australia HAYS Full timeJoin NAB's Docklands HQ and unlock your potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its customers. In this...
-
Talent Acquisition Officer
7 months ago
Melbourne City Centre, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Build your career within the People & Culture team directly Talent Acquisition**: - **Be supported by a passionate, diverse, and collaborative team**: - **Permanent role in a highly supportive team** **It’s more than a career at NAB. It’s about more opportunity, more moments to make...
-
Nab Customer Lending Renewals Associate
7 months ago
Melbourne City Centre, Australia HAYS Full timeJoin NAB's Customer Lending Renewal Associate Team Today!! NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. - A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand. - Your ambition, flexibility, resilience, and ability to...
-
Consultant Change
7 months ago
Melbourne City Centre, Australia NAB - National Australia Bank Full time**Work type**: Fixed term Full time **Region**: VIC- Melbourne CBD We are seeking a passionate and experienced **Change Consultant** to support the delivery of integrated change management strategies on Customer Identity Remediation within Customer Resolution and Remediation (CRR). This role is responsible for engaging leaders across the group to deliver...
-
Events and Marketing Advisor
7 months ago
Melbourne City Centre, Australia NAB - National Australia Bank Full time**Work type**: Fixed term Full time **Region**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in...
-
Product Manager, Merchant Services Partner Program
7 months ago
Melbourne City Centre, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Bring your passion for product management to this exciting role - Be supported to grow your career at NAB - Make a genuine difference through the work you do for our customers and peers **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...
-
Officer
4 days ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Diversify your skills at NAB in these Group 1 roles supporting C&IB clients**: - **Be rewarded for your focussed determination to build your skills**: - **Multiple opportunities currently available** **It’s more than a career at NAB. It’s about more opportunity, more moments to...
-
Customer Service Advisor
2 days ago
Melbourne City Centre, Australia HAYS Full time**Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful **Your new...
-
Customer Service Advisor
6 days ago
Melbourne City Centre, Australia HAYS Full time**Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful **Your new...
-
Manager, Records Destruction
2 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Exciting opportunity for a Records Management professional with a Risk mindset based in Melbourne.**: - **Play a pivotal role in ensuring customer personal information is protected and reducing NAB’s risk profile!**: - **Make a genuine difference through the work you do.** **In this...