Consultant Change

7 months ago


Melbourne City Centre, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Full time
**Region**: VIC- Melbourne CBD

We are seeking a passionate and experienced **Change Consultant** to support the delivery of integrated change management strategies on Customer Identity Remediation within Customer Resolution and Remediation (CRR).

This role is responsible for engaging leaders across the group to deliver and embed changes that ensure consistent colleague and customer outcomes.

You will deliver transformational change in an environment impacted by varying levels of commitment to change, change fatigue and potential resistance to change.

**In addition, you will**:

- Actively working with stakeholders including Financial Crime Risk, Legal and Regulatory affairs to seek advice and guidance in order to meet obligations
- Develop communications plans aligned to delivery plans
- Create a supportive, inspiring and customer focused environment for all colleagues
- Support the implementation and execution of integrated change management strategies to deliver initiatives across Customer Resolution and Remediation (CRR) and support the delivery of CRR initiated changes into Customer Divisions
- Support the development and delivery of Transition to BAU plans ensuring change is effectively embedded, success metrics are defined and measured to maximise impacted stakeholder adoption and minimise resistance
- Partner with colleagues across CRR to deliver and embed changes that ensure consistent colleague and customer outcomes
- Deliver change in an environment impacted by varying levels of commitment to change, change fatigue and potential resistance to change
- Support the alignment of colleague and customer communication to improve the delivery of change

**What you’ll bring**
- Over 5 years of proven change management experience gained in stream or program leadership roles on a range of medium - large scale transformational programs
- Experience in influencing senior stakeholders and managing complex stakeholder relationships
- Experience in delivering change in line with regulatory requirements
- Experience in delivering change to frontline teams
- Regulatory experience and market landscape
- Strategic Mindset
- Extensive knowledge of risk framework and operating control environment
- Customer Focus

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

If you have the skills and drive that we are looking for, we would love to hear from you.


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