Nab Customer Assist Advisor

7 days ago

Melbourne City Centre, Australia HAYS Full time

Recruiting Customer Service Superstars Now

**Customer Service Specialist**

Team Culture Important? Join the NAB Assist Team today, where you are supported throughout your career growth

**Your new company**:
Starting early April TBC, you will be assigned to either Docklands Melbourne or Parramatta Sydney depending on your location, for a 12-month period. The offered salary is $34.58 per hour plus super. A compulsory 7-week full-time training will be provided from the office with the potential to transition to a hybrid work model after 90 days, with 2 days in the office. Your working hours will be Monday to Friday, from 8 am to 8 pm on a rotating roster, with occasional Saturday shifts from 9 am to 1 pm every few weeks.

**Your new role**:
In your newly appointed role, you will have the opportunity to deliver exceptional customer service to NAB's esteemed clientele. Moreover, you will be responsible for managing early and mid-stage accounts that have encountered difficulty in meeting their payment obligations or are non-compliant with the terms and conditions of their contract. Your primary focus will be to engage in constructive discussions regarding potential hardship arrangements, whilst simultaneously imparting valuable knowledge to customers on how to effectively maintain their accounts despite financial challenges.

**As a Customer Service Specialist for NAB, your main responsibilities will include**:

- Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.
- Manage early & mid-stage accounts that have fallen overdue or are noncompliant with the terms and conditions of a contract.
- Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances.
- Building working relationships with bankers, NAB Assist Customer Care, and assisting in coming up with payment plans and setting up direct debit or onetime payments etc.
- Opportunity to upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities

**To be considered for this role, you will need to have the following**:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience of understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include attention to detail, adaptability, resilience and empathy.
- Interest in banking
- Call centre experience is highly desirable

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2849357

  • Nab Customer Service Specialist

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    NAB Contact Centre - 12 month assignment. Paying $32.69 per hour + Super with extension & perm opportunities. **Your new company** **This is your opportunity to be a part of NAB where you get to define your career path.** **You get to make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and...

  • Customer Advisor

    3 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...

  • Customer Advisor

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Lilydale and surrounds**: - **4 days per week. Monday, Wednesday, Thursday and Friday**: - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisors

    1 week ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Maribyrnong to Greensborough +**: **Job no**: VOLRCANSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **Permanent** Leave & Relief roles - all 5 days per week**: - **Northern Suburbs of Melbourne**: - **Recognised as a top 3 employer on the 2023...

  • Customer Advisor

    2 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...

  • Customer Advisors

    4 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner, VIC- South East region- Customer Advisor superstar required Monday to Friday:Make a genuine difference through the work you do:- Current role available in KEYSBOROUGH:Coverage required for Elsternwick/Middle Brighton/Malvern/Chadstone/Oakleigh/Bentleigh**It's more than a career...

  • Nab Business Customer Service Advisor

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your full potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** ***Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...

  • Nab Business Customer Service Advisor

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your full potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** ***Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...

  • Nab Customer Service Advisor

    3 days ago

    Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its customers. In this...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeLocation: VIC- Melbourne inner, VIC- North East region- Be supported to grow your career at NAB:Be rewarded and recognised for the value you bring:- Work in a collaborative and inclusive team environmentIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job...

  • Nab Colleague Services Advisor

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Colleague Services Advisor entry level HR role in People & Culture NAB **Your new company** Working at NAB offers a unique opportunity to be part of an organisation that is at the forefront of the banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed...

  • Customer Advisors

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Customer Advisors - VIC - Maribyrnong to Greensborough +:Job no: VOLRCANSVIC23Business unit: Personal BankingWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner- Permanent Leave & Relief roles - all 5 days per week**:- Northern Suburbs of Melbourne:- Recognised as a top 3 employer on the 2023 LinkedIn Top Companies list to grow...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeRegion: VIC- Melbourne inner- Lilydale and surrounds:- 4 days per week.Monday, Wednesday, Thursday and Friday:- Be supported to grow your career at NAB:Make a genuine difference through the work you doIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is...

  • Customer Advisors

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Customer Advisors - VIC - Western Suburbs:Job no: VOLRCAWSVIC23Business unit: Personal BankingWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner**Multiple positions across the Western suburbs of Melbourne- ALL roles are 5 days per week Be supported to grow your career at NAB Make a genuine difference through the work you do...

  • Lead, Nab Valuations

    2 months ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Be recognised as a leader, empowered to deliver and succeed**: - **Be rewarded and recognised for the value you bring**: - **Make a real difference for our customers and communities** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference...

  • Customer Advisor 2

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne CBD **Customer Advisor Perm Part time** With more opportunity, more moments to make a difference in the world and more focus on you, it’s a good time to see what more you can find at NAB. We believe in people with ideas and dreams, and we want you to achieve your aspirations. At NAB we work...

  • Nab Valuations Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Excellent opportunity to join NAB's Docklands HQ Valuations team on a 12-Month Temporary basis **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated business support advisors within NAB's Valuations unit. In this exciting role, you will undertake a...

  • Casual Customer Advisor

    2 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Pay Level**: Group 1 **Reports to**: Marcus Middleton **View Role purpose statement** - **Make a real difference for our customers and communities**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more...

  • Lead, Nab Valuations

    1 week ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: VIC- Melbourne CBD- Be recognised as a leader, empowered to deliver and succeed:Be rewarded and recognised for the value you bring:- Make a real difference for our customers and communitiesIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Careers in...