Manager - Member Platforms Operations

2 months ago

Melbourne, Australia AustralianSuper Full time

We make a difference, delivering outcomes for millions of members
- Join a fast paced and growing team with a global reach
- Ideally Melbourne based

At AustralianSuper, we truly care about our colleagues.We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

**Your new role**

The Manager Member Platforms Operations role is responsible for ensuring platform stability, capability, and operability are scaled to meet the growing needs of AustralianSuper’s members globally. Responsibilities include reactive and proactive technology operations management across the Member Platforms and dependent technologies.

The role requires in-depth technical understanding to analyse and identify pain points, working with stakeholders and external partners to resolve proactively. The role will partner with the wider Technology Services team to ensure smooth transition of new technology services to production. Importantly, this role is critical to supporting the Senior Manager - Member Platforms Operations in a leadership capacity to ensure we provide a reliable 24/7 Digital service to our members.

**What you’ll need**

The successful applicant will have experience in designing, building and/or managing Digital and Cloud technologies with specialisation in operations management. Experience with technology solutions including Content Management Systems (CMS), API gateways, microservices and open-source tools is essential. In addition, you will bring:

- 10 years’ experience in a combination of technology roles across Digital/Web technology and operations management disciplines
- Experience with DevOps/ DevSecOps environments and related processes
- Experience in managing high priority incidents, problem records (incl. running triage), solution development, customer communication, facilitation of decision making, documentation and managing expectations
- Experience working with Service Desk tools (Cherwell, ServiceNow or similar)
- Experience in implementing and managing operational processes and controls
- Experience in managing vendors including SLA management and reporting and building relationships to benefit the Fund
- Strong customer-driven focus

More than a set of skills, we are looking for someone who is curious, collaborative, great at communicating, and is always willing to learn. If you are ready to help operate a great technology experience for AustralianSuper’s members, this is the perfect opportunity.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._**

**The AustralianSuper Story
As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

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