Platform Operations Specialist

4 weeks ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Customer Service/Help Desk Operations | Hawthorn location | Permanent FT | $65k + super | MULTIPLE VACANCIES

**Your new company**
Hays is proud to partner with one of Australia’s market leaders in the wealth management sector. Helping its nearly one million members achieve financial freedom in retirement is at the heart of this organisation, with a focus on long-term investment and freedom of choice. Located in Hawthorn, this multiple award-winning company is seeking multiple Platform Operations Specialists to join their team in the day-to-day assistance of Advisors and their superannuation members/investors.

**Your new role**
The Customer Relations Team is responsible for providing high quality of service and advice to the organisations’ Advisors - you’ll be supporting this team and their investors and members with a high level of engagement and service.

Your duties and responsibilities will include:

- Escalating complex enquiries and issues to the relevant team, ensuring they are prioritised and tracked to completion
- Logging and managing all calls and queries quickly and effectively
- Providing a help desk support role to ensure seamless navigation of platforms to Advisors and their supporting staff,
- Effectively utilising available time to manage queries and outstanding issues
- Ensuring you adhere to your roster and break time accordingly

**What you'll need to succeed**
- Passion for high performance and quality of service
- Exceptional customer service experience
- Strong written and verbal communication skills
- Demonstrated ability to work in a team environment
- Willingness to learn and foster an environment of continuous improvement
- Previous experience in contact centres highly desirable
- Advantageous if you have previous financial services industry experience
- Minimum educational requirement is completion of VCE or equivalent
- Flexibility to work on a rotating roster from 9am to 7pm, Mon-Fri

**What you'll get in return**
- Company benefits and initiatives to support your wellbeing and success
- Competitive salary, super and bonus structure
- Office based in Hawthorn, hybrid working arrangements once established
- No weekend work

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2639255

  • Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia Aurec Human Capital Group Full time

    We have an exciting opportunity for a Platform Specialist to join the IT team for one of Australia's leading utility organisations that is committed to innovation and progressive technology.This is an operational role primarily focused on platform management and compliance, change management and vendor management in addition to general networking support and...

  • Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia Aurec Full time

    We have an exciting opportunity for a Platform Specialist to join the IT team for one of Australia's leading utility organisations that is committed to innovation and progressive technology.This is an operational role primarily focused on platform management and compliance, change management and vendor management in addition to general networking support and...

  • Security Operations and Platform Specialist

    2 weeks ago

    Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: V13741 **Work type**: Fixed Term Full Time **Location**: Melbourne **Categories**: Information Technology The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the...

  • Operations Specialist, Platform Oversight

    2 weeks ago

    Melbourne, Australia Vanguard Full time

    **About Vanguard** Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $9 trillion in assets under management Vanguard is one of...

  • Security Operations and Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    Job no: V13741Work type: Fixed Term Full TimeLocation: MelbourneCategories: Information TechnologyThe Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring...

  • Power Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia ClearCompany Full time

    Power Apps Specialist required to set up Power Platform community practice for a leading financial services business.Power Apps Specialist required to set up Power Platform community practice for a leading financial services business.Requirements: partner with the business to gather and define requirements develop ETL pipelines using Azure Data Factory, and...

  • National Platform Specialist

    2 months ago

    Melbourne, Australia IOOF Holdings Full time

    **Date**:05-Apr-2023**Location**:Melbourne, VIC, AU, 3000**Employment Type**:Permanent Full Time- Distribution, Advisory Solutions team - Permanent, full time opportunity - Sydney/Melbourne based with hybrid working arrangements - The Platform Specialist is required to play a lead role in ensuring that one of our key differentiators, ‘Platform Choice’,...

  • National Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia IOOF Holdings Full time

    Date:05-Apr-2023Location:Melbourne, VIC, AU, 3000Employment Type:Permanent Full Time- Distribution, Advisory Solutions team Permanent, full time opportunity Sydney/Melbourne based with hybrid working arrangements The Platform Specialist is required to play a lead role in ensuring that one of our key differentiators, 'Platform Choice', is clearly understood...

  • Data Platform Support Specialist

    3 days ago

    Melbourne, Australia Cbus Full time

    Data Platform Support Specialist (Investments) **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an...

  • Marketing Operations Specialist

    5 days ago

    Eastern Creek, Western Australia Sirius People Full time

    Marketing Operations SpecialistFull-time permanent opportunity**Horsley Park / WFH 3 days$80,000 + SuperOur client, a world-leading manufacturer is looking for a passionate Marketing Specialist to join the team and assist in the development and implementation of the company's brand strategyReporting to the Marketing Manager your main duties will include but...

  • Power Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia FourQuarters Recruitment Full time

    IT & Telecomms Consultant - BI / CRM Melbourne Permanent / Full Time Hybrid working model Must have strong experience with Power Apps and Power Automate ADF experience would be hugely beneficial Power Apps Specialist required to set up Power Platform community practice for a leading financial services business.Requirements:partner with the business...

  • Enterprise Platform Specialist

    2 weeks ago

    Melbourne, Australia Department of Transport Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Department of Transport **Salary**: $173,134 - $235,465 Occupation: IT and Telecommunications Reference: VG/DOT/IT/1694148 The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to...

  • Associate

    3 weeks ago

    Melbourne, Australia True Platform Full time

    about true We are True, the fastest-growing global platform of innovative talent management products and services. Our retained search professionals partner with high-growth, tech-enabled companies to place the entrepreneurial leaders of tomorrow. Our clients are inventive, high-growth brands backed by leading venture capital and private equity firms, as...

  • Blue Yonder Platform specialist

    5 days ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Added Tuesday 13th of June :32:36 PM Are you an experienced IT professional looking for an exciting opportunity to showcase your skills and expertise? Our client, a prestigious blue-chip corporate is currently seeking a talented Blue Yonder Platform Specialist to provide top-notch configuration and support to their team.As a Blue Yonder Platform Specialist,...

  • Adviser New Business Platform Specialist

    5 days ago

    Melbourne, Victoria, Australia FourQuarters Full time

    Newly created division Entrepreneurial culture Exciting global businessMy client is looking for an adviser and licensee new new business onboarding platform specialist. Joining a newly created team, this role will be responsible for platform administration activities required to on-board and service AFS licensees and their advisers on our Super and Managed...

  • Data Platform Specialist Lead

    1 month ago

    Melbourne, Australia NCS Australia Full time

    Job DescriptionThe Data Platform Specialist Lead plays a crucial role in shaping the data platform's go-to-market strategy, aligning it with the overall NCS strategy. This role involves defining the service catalogue within the Data Platform area, tracking capability metrics, and establishing standards and best practices for the data and AI...

  • Data Platform Specialist Lead

    2 weeks ago

    Melbourne, Australia NCS Australia Full time

    **Company Description** ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen. We're proud of our rich history of partnering with our...

  • BlueYonder Platform specialist

    5 days ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Added Thursday 8th of June :54:18 PM Milestone IT have partnered with a leading Financial company who are looking to hire a passionate BlueYonder Demand & Fulfilment Solution Specialist.In this role, you will be responsible for implementing and optimising the Blue Yonder Demand & Fulfilment solution to enhance our Clients supply chain efficiency and...

  • Contact Centre Platform and System Specialist

    3 days ago

    Melbourne, Australia GSB Full time

    Contact Centre Platform and System Specialist **Contact Centre Platform and System Specialist** **Your team** As the Contact Centre Platform and Systems Specialist, you will work closely with the Contact Centre teams along with stakeholders across the business including Product, Digital, Operations, Frontline Team Managers, and Frontline team members to...

  • Contact Centre Platform And System Specialist

    5 days ago

    Melbourne, Victoria, Australia Swiss Education Company GmbH Full time

    Contact Centre Platform And System Specialist Great Southern Bank - South Yarra, VICIT Source: u Workin JOB DESCRIPTION Contact Centre Platform and System Specialist Your team As the Contact Centre Platform and Systems Specialist, you will work closely with the Contact Centre teams along with stakeholders across the business including Product, Digital,...