Member Platforms Support Analyst
8 months ago
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
**Your New Role**
Reporting to the Senior Manager, Member Platforms Operations the Member Platforms Support Analyst is primarily responsible to ensure that the AustralianSuper Member Portal, Mobile App, Public Website and Business Portals are maintained with the highest possible service level to provide positive and secure customer experiences through stakeholder management, and issue resolution.
The Member Platforms Operations team acts as primary contact for all member technology operations related issues and queries. This role will work closely with internal and vendor based technology operations and delivery teams, as well as AustralianSuper’s call center and member supporting business functions to facilitate resolution to customer and member facing requests.
Some key responsibilities include but are not limited to:
- Incident Record & Analysis
- Monitor & promptly schedule incidents to internal AustralianSuper resolver groups
- Diagnose, triage and resolve customer reported incidents using available tools and procedures for the handling of support cases
- Establish the priority of logged items, pass appropriate items to the Service Provider/s, and resolve items that relate internally
- Provide first-level contact and problem escalation to Major Incident Manger (MIM) functions
What You’ll Need
- Demonstrated experience in a business support, technology operations and/or service desk related discipline.
- Experience with digital and/or cloud technologies and their operations is highly desirable.
- Experience with maintaining an incident and service ticketing queues.
- Strong problem-solving and analytical skills.
- Understanding of ITIL practices, IT operations and ITSM tools.
- Understanding of agile methodologies.
- Ability to engage with both non-technical and technical users; ability to clearly explain and articulate issues under investigation.
- Experience within the Superannuation or Financial Services sector and/or Digital/Web technology departments.
**Life at AustralianSuper**
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
**What’s Next**
Australian or New Zealand citizenship or Australian permanent residency status is required.
**_Progress powered by purpose._
-
Platform Analyst
6 days ago
Melbourne City Centre, Australia Department of Families, Fairness and Housing Full timeTHE ROLE A new Platform Analyst role has been created within the Enterprise Portfolio Governance (EPG) team in the Housing Performance & Governance Branch of Homes Victoria to support the organisation to effectively deliver on its Big Housing Build and other commitments. Given the importance of the strategic programs being delivered, an effective program...
-
Application Support Analyst
7 months ago
Melbourne, Australia PRA Full time**Applications Support Analyst** **Exciting role, work with an off the shelf platform.** This role has been newly created to help support our clients growing business and new products. Our client is the largest in its industry across Australia and is a well-known brand. You'll have the opportunity to work with a social good company and contribute to the...
-
Digital Support Analyst
7 months ago
Melbourne, Australia Mercer Full time**Digital Support Analyst** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...
-
Support Analyst
7 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract au$600 - au$710 per dayOur client is a leading national retailer currently seeking a Support Analyst to provide support for their data streaming platform. Your new role will see you providing day to day and on call support for the businesses computer vision enabled software platform. You will contribute to a range of projects...
-
Platform Delivery Manager
7 months ago
Melbourne, Australia AustralianSuper Full timeFlexible and inclusive work environment - Multiple full time, permanent opportunities Deliver outcomes for our Members At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity...
-
Business Analyst
6 days ago
Melbourne, Victoria, Australia AustralianSuper Full timeAustralianSuper is seeking a business analyst with experience in digital platforms and agile methods. As a Business Analyst - Member Experience Specialist, you will work closely with stakeholders to deliver projects and initiatives that drive better customer interactions.Your key responsibilities will include:Defining and documenting business...
-
IT Support Analyst
7 months ago
Melbourne, Australia Finite Full timeLocation: - Melbourne- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - AU$36 - AU$38 per hour + 2 days in office, potential extension- Reference: - CR/025612_1711328590- Contact: - Lennard Bernardo- Due to business requirements, our Local Government client is seeking an IT Support Analyst who can deliver Level 1 and 2 support in...
-
Support Analyst
7 months ago
Melbourne City Centre, Australia Peoplebank Full timeLocation: - Melbourne CBD- Job Type: - Contract- Posted: - 5 minutes ago- Contact: - Arriane Mendoza- Discipline: - General IT - Reference: - 260141**About the Company** Our Client is an Australian supermarket, retail and consumer services chain, seeking an experienced Support Analyst to join our dynamic and innovative team **About the role** As a Support...
-
Member Support Specialists
6 days ago
Melbourne City Centre, Australia Talent International Full time**Job Details**: **Location** Melbourne CBD **Salary** Up to AU$70000.00 per annum **Job Type** Full Time **Ref** BBBH86327_1663648685 **Contact** Kylie McManus **Posted** about 3 hours ago **Opportunities** Great opportunities to join a Melbourne headquartered technology success story with enviable list of benefits and opportunities for career...
-
Data Platform Lead
6 hours ago
Melbourne, Australia FourQuarters Full timeOpportunity to own a hybrid data warehouse environment at an enterprise level - Must have experience building Cloud Azure and on-prem MS BI platforms - Azure, Snowflake and Power BI skills essential Data Platform Lead required to lead the build, maintenance and enhancement of on-prem and Cloud data platforms for a well-known healthcare...
-
Taxation Support Analyst
3 months ago
Melbourne, Australia FNZ Group Full timeTaxation Support Analyst **The responsibilities will include**: - Assist in the preparation and assurance of platform processes and data required to complete client annual tax reporting, including IDPS Tax Statements, Superannuation Fund Tax Returns and Member tax processes. - Assist on tax issues for Australian Operations, including all tax related...
-
Application Support Analyst
7 months ago
Melbourne, Australia Australia Post Full time**Help us deliver like never before** We’re looking for an **Application Support Analyst **to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while...
-
Analyst
2 months ago
Melbourne, Australia Chatham Financial Full time**Overview**: **Our Australian team is currently in search of an analyst to function in a multi-faceted role.** **In this role you will** Gain a thorough understanding of derivative products and markets by focusing on pre - and post-trade activities as they move towards client advisory and direct client interface. Learning takes place alongside experienced...
-
Sharepoint & Power Platform Test Analyst
3 months ago
Melbourne, Australia Department of Jobs, Skills, Industry and Regions Full timeSalary: $95,102 - 107,905 (Plus Superannuation) - Fixed term until 10 October 2025 - Usual hours of work: Full time (flexibility may be available) - Usual work location: 1 Spring Street, Melbourne VIC 3000 (flexibility may be available) The Role Further responsibilities of the role include, but are not limited: - Performing tasks across the full software...
-
Infrastructure Analyst
6 hours ago
Melbourne, Australia Australian Unity Full time**Employ your experience as a Business and Infrastructure Analyst to lead the way forward**: - **Permanent position based in our amazing Spring St office**: - **Real Wellbeing starts here** **What makes us, us** Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than...
-
Platform and Process Design Officer
4 months ago
Melbourne, Australia Homes Victoria Full timeLocation: Melbourne | CBD Job type: Full time / Fixed term until: 30-JUN-2027 Organisation: Homes Victoria **Salary**: $95,102 - $107,905 Occupation: IT and Telecommunications Reference: VG/DFFH/HV/611909SP The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and...
-
Platform and Process Design Officer
4 months ago
Melbourne City Centre, Australia Department of Families, Fairness and Housing Full timeTHE ROLE **Are you**: - Passionate about managing and maximising the value delivered by program management platforms (or similar systems)? - Effective at collaborating with others (always putting yourself in their ‘shoes') to ensure program management processes are fit for purpose and embed a proactive approach to managing costs, quality, schedules, and...
-
Technical Support Analyst
4 days ago
Melbourne, Australia G4S Full timeWhat we offer - Work with a supportive and close knit team supporting various technologies - Great work life balance between with generous WFH options - Highly competitive package The role is an autonomous support position, with a mixture of time spent between the Head Office on St Kilda Rd, Home & Occasional visits to Port Phillip Prison. The Team &...
-
IT Support Analyst
4 days ago
Melbourne, Australia ASPECT Studios Full time**The Role** ASPECT Studios is seeking an **IT Support Analyst** to provide exceptional end-user and operational support to our national and international studios. Located in Melbourne, this position is perfect for a customer focused IT professional with experience working in and supporting a multi-site and/or global business. Your key responsibilities...
-
Level 2 Support Analyst
7 months ago
Melbourne, Australia Peoplebank Full timeLocation: - Melbourne- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Priyanka Arora- Discipline: - General IT - Reference: - 258523Our client is a leading Supermarket retailer who are currently looking to expand their Technology Customer Platform team. They are currently seeking **5 Support Analysts** to work on L2 General Application Support...