Commercial Admin Support

5 days ago

Waterloo, Australia Winning Appliances Full time

**Company Description**
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Winnings elevates the art of home design, offering a unique selection of kitchen, bathroom, laundry appliances and designer homewares that seamlessly blend form with function. Step into the home of Winning Appliances, where unparalleled customer service meets the pinnacle of design elegance, transforming everyday spaces into captivating experiences of luxury and efficiency.

Reporting to the Projects Team Leader the Project Specialist is responsible for supporting the Commercial Account Executives by providing outstanding customer service to commercial customers, assisting with pricing, meeting margin targets and following orders all the way through to completion.
- Provide quality customer service by demonstrating in-depth knowledge of the available range of products, setting timeframes and keeping customers informed throughout each stage of the ordering process.
- Manage customer orders from start to finish, including responding to enquiries, processing sales orders, raising purchase orders and liaising with manufacturers regarding stock and delivery timeframes.
- Liaise with Customers and Account Executives to develop and manage a delivery schedule.
- Manage multiple Customers Nationally.
- Regularly communicate with manufacturers to ensure pricing and product information is accurate and updated where necessary, as well as monitor stock levels and availability.
- Ensure the DCs are informed well in advance of any scheduled bulk deliveries due into the warehouse or out to customers.
- Provide assistance and training to more junior members of the team.

**Qualifications**
- Previous experience in customer service and/or administration.
- Knowledge of white goods and understanding of plumbing products are highly desired.
- High computer literacy with experience using MS Office and G-Suite.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
- The ability to analyse technical data and make product recommendations.
- A team player.
- Excellent organisational and time management skills.
- Ability to work under pressure and prioritise tasks effectively.
- Ability to manage and communicate with internal and external stakeholders.

**Additional Information**
- Permanent full-time position.
- Monday - Friday 9:00am - 5:00pm
- Indulge in a weekly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.
- Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
- Access to an employee assistance program (EAP).
- In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today._

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