Application Administrator and Application Support

2 weeks ago

Canberra, Australia The Department of Parliamentary Services Full time

**Application Administrator and Application Support Specialist**:
**Job Details**:
**Job Title**: Application Administrator and Application Support Specialist

**Employment Type**:Ongoing

**Classification**: PSL5 and PSL6

**Closing Date**: 11:30pm AEDT, 8 February 2024

**The Opportunity**:
Are you interested in a critical ICT role ensuring the safety and security of building occupants for the Australian Parliament?

**Who we are looking for**:

- Applicant should have established knowledge of Application Architecture (Back-end, Desktop and Web Applications), System Integration and Application development and deployment life cycles. Some experience in Database management and data transformation (SSMS, TSQL) and Software development (Visual Studio,.NET, C# or other) experiences are desirable.
- Applicant should be familiar with programming and scripting languages (C#, PowerShell). High-level network management and automated testing framework experiences are desirable.

**Job Specific Requirements**:

- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
- This role requires the applicants to undertake rostered shifts spanning 7:00am to 7:00pm during the parliamentary sitting periods; and participate in an on-call ICT support roster.

**Duty Statement**:
**Classification**:PSL5
**Branch**:Digital Customer Services Branch
**Section**:ESS Support Services
**Immediate supervisor**: Application and Database Specialist

Under limited/general direction undertake duties in accordance with the agreed standards for the PSL5 classification. The duties will include, but are not limited to, the following:

- Prepare and execute complex enhancements and changes in accordance with standards, procedures, and guidelines whist liaising with relevant stakeholders to resolve complex system issues.
- Investigate, anticipate, prioritise, and triage incidents, service requests, and known and suspected problems and ensure timely rectification to meet relevant service level agreements.
- Perform preventative maintenance activities, system management monitoring activities, examine overall system health and performance whilst responding to operational concerns.
- Development and maintenance of technical and non-technical documentation, wiki articles, solutions to common problems, and request procedures to assist the section's long-term initiatives and overall operational outcomes.
- Cultivate and maintain strong relationships with essential stakeholders and end-users of electronic security systems to provide premium assistance as required.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**Classification**:PSL6
**Branch**:Digital Customer Services Branch
**Section**:ESS Support Services
**Immediate supervisor**: Application and Database Specialist

Under limited/general direction undertake duties in accordance with the agreed standards for the PSL6 classification. The duties will include, but are not limited to, the following:

- Investigate, anticipate, prioritise, and triage incidents, service requests, and known and suspected problems and ensure timely rectification to meet relevant service level agreements.
- Evaluate and execute system, software and firmware installations and updates whilst preparing, reviewing, and submitting detailed change requests in accordance with policies and procedures.
- Ensure information security controls, policies, and procedures are adhered to and document and manage risk.
- Liaise with stakeholders to provide advice, recommend solutions, communicate operational impacts and mitigation strategies, and assist in coordinating system changes to meet operational demand.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**How to apply**:
Please upload a one page pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

**Our purpose and values**:
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to

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