IT Service Desk Analyst and Desktop Support Technician

1 week ago


Canberra, ACT, Australia ignite Full time
Ignite are looking to hear from experienced Service Desk Analysts and Desktop Support Technicians for one of our government clients.

Location: Canberra (Interstate applicants will be considered)
Duration: ASAP until March 2024 with extension possibilities.
Citizenship Requirements: Must be Australian Citizen - A minimum baseline clearance is mandatory

Desktop Support Technician x15 :
Reference Number: 369921

Responsibilities: Incident management & request fulfillment for the client's end user devices. Manage queues via cutting-edge service management tool. Windows OS & Office 365 admin with troubleshooting prowess. Provide face-to-face user support including VIP staff. Contribute to Knowledge Base development. Collaborate with Tier 1 & 3 teams for comprehensive solutions. Enhance departmental productivity through videoconferencing support. Required Skills and Experience:
Excellent verbal & written communication. Team player with rapid learning abilities. Committed to personal and career growth. Customer service enthusiast. Sharp problem-solving & attention to detail. Master multitasker with priority management. Service Desk Analyst x4:
Reference Number: 369922

Responsibilities:
Handle incidents & requests via phone, email & ticketing. Master queue management using cutting-edge tools. Gain expertise in Win 10 & O365 admin. Provide basic user training & application support. Contribute to Knowledge Base development. Problem-solve & escalate effectively to Tier 2/3. Enjoy a variety of tasks directed by the client. Required Skills and Experiences:
Strong communication, written & verbal. Team player with quick adaptability. Thrive on learning and self-development. Customer service enthusiast. Sharp troubleshooting & attention to detail. Skilled multitasker with priority management. If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on

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