Assistant Marketing Manager, Customer Engagement
6 months ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
An opportunity exists for a high calibre marketing professional to take on a full time Assistant Marketing Manager role within the International Card Services team.
**Key role responsibilities**
- Develop and deliver marketing treatments to expand and elevate the product holding of existing Consumer and/or Business customers (Employee Cards [Supplementary Cards], Upgrades) through end to end campaign management which meet set IA targets and goals.
- Support and coordinate the development of new marketing offers and channel capabilities to drive greater efficiency.
- Coordinate IA function activities and initiatives across lines of business (Servicing, Field, Central, Tech, Risk, Compliance, Marketing and Product)
- Support the expansion and evolution of IA activity into all marketing channels.
- Ownership of key business finance engagement diagnostics and reporting, and shared responsibility for team goals associated with IA across SBS and Consumer.
- Management of key agency and internal stakeholder relationships (products team, servicing, tech, card products teams, field sales and operations)
- Planning and Management of related marketing and tech budgets
- Understanding and management of end to end customer journey involving internal technical platforms and external facing sites.
- Work closely with global COE marketing, Product, Field teams and other internal parties as needed to ensure strategic alignment globally and locally.
- Ability to take on ad-hoc campaigns and projects from time to time across both B2B and B2C internal acquisition for Australia and New Zealand.
- Strategy: Supporting the Marketing Manager to develop and execute channel strategy to achieve daily KPIs and overall channel goals
- Work autonomously and with strong ability to collaborate with teams cross boarder
- Channel Management: Implementation of marketing activity across B2C and B2B Channels. Ensure smooth execution of channel campaign activity through liaising with Product, Brand, Account Development and other internal teams to influence, gain alignment and drive campaign initiatives.
- Drives Results: Demonstrated ability to drive results while working in a fast-paced environment, navigate through ambiguity and balance multiple priorities.
- Campaign Reporting: Track results and drive performance of campaigns by sharing insights and results to Senior Leadership teams
- Budget management: manage utilization of budget and optimize for cost savings.
**To be successful in this role you will need to have**
- Proven track record of executing results‐driven, online and offline marketing campaigns.
- Marketing campaign project management experience - Manage marketing execution end to end including planning, agency briefing, IMH review and data handling principles.
- Experience with Amex systems - CMS, IMH, STAR, eApply, Dokio, Eloqua (similar marketing automation)
- Customer-centric mindset, with proven ability to craft initiatives, programs that drive greater advocacy
- Strong communication and stakeholder management skills - written, verbal, and presenting
- Creative thinking and approach to collateral development
- Strong analytical and data skills as well as the ability to interpret and draw conclusions and identify commercial opportunity from data - Excel, NVision reporting
- Experience in developing and delivering cross sell, engagement, education and offer campaigns and treatments to both Consumer and Business customers.
- Strong attention to detail and organisational skills
- Ability to devise and execute treatment-level strategies and tactics that meet and exceed the requirements of established business goals and targets.
- Experience in working with digital, support, servicing and technical teams to design and implement optimised customer journeys and experience.
- Dynamic, positive and energetic attitude and work ethic
- Motivated, resilient, results focus
- 3+ years’ marketing and end-to-end campaign management experience
We
-
Assistant Store Manager Opportunity
4 weeks ago
Sydney, New South Wales, Australia Assistant Store Manager Full timeOur purpose of creating the fabric of a better life for our People and Planet is at the heart of everything we do. We believe that everyone should have equal access to opportunities – including education, healthcare and employment.We are seeking an experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store. As a key member...
-
Empowering Assistant Store Manager
3 weeks ago
Sydney, New South Wales, Australia Assistant Store Manager Full timeAbout UsAt Hanes Brands Australasia, we pride ourselves on a supportive and inclusive culture, as well as our commitment to creating good impact on our community & planet.We believe that everyone should have equal access to opportunities – including education, healthcare and employment. We're looking for a driven and enthusiastic Assistant Store Manager to...
-
Sydney, New South Wales, Australia Assistant Store Manager Full timeAt Bras N Things, we're seeking a motivated and enthusiastic Assistant Store Manager to join our team at the Bondi Junction store. This is a full-time position working 38 hours per week across a Sunday to Thursday roster.About the CompanyWe're Australia's favourite playground for lingerie lovers, with over 200 stores across Australia, New Zealand, South...
-
Customer Engagement Marketing Manager
3 months ago
Sydney, Australia AMP Full timeCustomer Engagement Marketing Manager You know what's not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way... If you could create the best digital bank in Australia, what would it look...
-
Customer Engagement Marketing Manager
3 months ago
Sydney, Australia AMP Limited Full timeYou know what’s not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And...
-
Assistant Customer Marketing Manager
8 months ago
Sydney, Australia BrightSide Executive Search Full timeSupport the sales and marketing teams - Build, create and manage multiple off trade promotional campaigns - Fun, fast paced environment with great culture This role is an excellent opportunity to join a leading Australian beverage company that owns and distributes an impressive portfolio of brands. As Assistant Customer Marketing Manager you will play a...
-
Senior Marketing Director
2 months ago
Sydney, New South Wales, Australia Marketing Tip Full timeJob Title: Senior Marketing ManagerAt NRMA, we're seeking a highly skilled Senior Marketing Manager to lead our Business and Motoring marketing team. As a key member of our marketing team, you'll be responsible for developing and executing marketing strategies that drive business growth and customer engagement.Key Responsibilities:Lead a small team to...
-
Customer Engagement Manager
6 months ago
Sydney, Australia TMGM Full timeWe are seeking an enthusiastic and analytical individual to join our global marketing team as a Customer Engagement Manager. In this role, you will be the driving force behind understanding our company's diverse customer base, segmenting them into distinct categories such as VIP, regular, potential, and inactive, and designing customized strategies to...
-
Email Marketing Strategist
3 weeks ago
Sydney, New South Wales, Australia Online Marketing Gurus Full timeWe are seeking an experienced Email Marketing Strategist to spearhead our email marketing efforts. As the key figure in our marketing team, you will be responsible for planning, executing, and optimizing end-to-end email marketing campaigns.This includes managing email databases, crafting engaging newsletters, and leveraging web technologies to drive sales...
-
Customer Engagement Manager
6 months ago
Sydney, Australia Cashrewards Full timeHeyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role Please...
-
Customer Marketing Manager
6 months ago
Sydney, Australia Weel Full timeCustomer Marketing Manager **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...
-
Customer Marketing Manager
6 months ago
Sydney, Australia Inspace Full time**About Inspace** Inspace is virtualizing the world’s commercial real estate so people can virtually walk-through spaces, from any device, from anywhere in the world. We are a dynamic, forward-thinking company that is revolutionizing new ways of inspecting, transacting and managing property portfolios. Inspace is the chosen technology partner for the...
-
Email Marketing Strategist
3 weeks ago
Sydney, New South Wales, Australia Online Marketing Gurus Full timeAt Online Marketing Gurus, we are proud to be Australia's largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. Our team of certified Growth Gurus specializes in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences.We prioritize collaboration and a...
-
Customer Marketing Manager
2 months ago
Sydney, Australia Impact.com Full time**Our Company**: The Customer Marketing Manager will be responsible for developing and executing marketing programs that increase engagement, retention, and advocacy among our customers. This person will manage various customer (Brand, Agency, Publisher, Creator) marketing initiatives, including content creation (case studies, testimonials), award...
-
Marketing Assistant
6 months ago
Sydney, Australia New Point Marketing PTY Ltd Full timeAssist in developing and implementing marketing strategies for art exhibitions and events. - Write compelling sales letters and effectively communicate with potential buyers to generate interest and sales. - Support the planning, coordination, and execution of art exhibitions, including logistics, installations, and event management. - Assist in creating...
-
Customer Engagement Specialist
3 weeks ago
Sydney, New South Wales, Australia Frasers Property Full timeFrasers Property Australia, a leading property developer with operations in 70 cities across 20 countries, is seeking a highly motivated individual to join their team as a Customer Engagement Specialist. Estimated Annual Salary: $50,000 - $60,000About the Role:The successful applicant will be responsible for assisting the smooth operation of the Sales &...
-
Marketing Intern
6 months ago
Sydney, Australia I Marketing Tech Full time**Company: I Marketing Tech** **Location**: Charlotte, NC and Tampa FL but work is remote **Duration**: up to 12 months **About Us**: I Marketing Tech is a dynamic and innovative digital marketing agency that specializes in providing tailored solutions to our clients. We are looking for motivated and talented interns to join our team and gain hands-on...
-
Email Marketing Lead
2 months ago
Sydney, Australia Online Marketing Gurus Full timeYour innovative ideas and deep understanding of customer engagement will be instrumental in promoting our brand, delivering valuable updates to our customers, and ensuring strong customer relationships. Our team is dynamic and passionate about our work. We engage in daily collaboration, prioritising data-driven insights that yield tangible results, steering...
-
Assistant Marketing Manager
3 months ago
Sydney, Australia CBRE Full time**Assistant Marketing Manager** **Job ID** - 183770**Posted** - 16-Sep-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Communications/Public Relations, Marketing **Location(s)** Sydney - New South Wales - Australia **Join the market leading ISPT Retail Property Management Division** **Work with one of Australia’s...
-
Assistant Marketing Manager
3 months ago
Sydney, Australia Kip McGrath Full time**The Company** Since opening their doors more than 45 years ago, Kip McGrath has become a well-known and respected brand in the education sector and has experienced significant transformational change as they have grown into a global ASX listed organisation. Through the development of proven methodologies, individually customised learning programmes,...