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National Ict Service Desk Officer

5 months ago

Southbank, Australia Calvary Full time

Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Flexible Working arrangements

**Location**: Melbourne

About the role

The position of the ICT Service Desk Officer will be the first point of contact for any enquires for both internal and external users. It is expected that this role will deal with all Calvary streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems supported by National ICT suit the needs of each service. Each Business Stream and Site will vary on the services they provide e.g. Maternity, Mental Health, Rehab, ICU, etc. therefore the understanding of Health Care Business Processes needs to be broad.

Key Responsibilities

Provide first line support for any information technology issues and problems
Provide assistance by phone, face to face, and using a ticket management system.
Create internal and external user documentation and assist end users with issue resolutions
Participate in Calvary Change Control process and ensure all changes carried out in regards to National Systems have both Technical and End User documentation

What you bring

Relevant tertiary qualifications in Information Technology
Demonstrated experience in operating in a fast paced environment with the ability to prioritise and escalate tasks as required
Excellent organisational and time management skills
Strong customer service focus with strong communication and interpersonal skills

**Desirable**:
Previous IT experience within Private or Public health care sector
Experience with clinical and/or hospital-related technologies
- JIRA Service Desk
- Citrix
- Active Directory
- Windows environment
- ITIL Foundation v3 or v4

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you

**Please note the following**:
You will be required to provide evidence of immunisation as required for your role including COVID-19, influenza