Front Office Supervisor Crown Metropol

2 months ago

Southbank, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown is the ultimate destination for luxury hotel experiences. As a Front Office Supervisor you will lead a team of dedicated Front Office Attendants and support the Front Desk operations while providing elevated and joyful guest experiences.

We’re seeking an enthusiastic and dedicated individual to join the Crown Metropol team.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Provide a personalised and seamless check in and check out experience for our guests.
- Provide leadership and coaching to the team and support in conflict resolution.
- Display an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.

**About you**

You’ll bring the following:

- Extensive experience in a Hotel Front Office environment preferably in a supervisor or management level position.
- Exceptional customer service skills.
- Understanding of OPERA - Hotel Property Management Systems.

**Additional Information**:
This role requires flexibility to work across a 7-day rotating roster including weekends and public holidays.

To be successful in this role you must have Full time working rights - Australian Citizen or Permanent Resident.

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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