Hotel Operations Manager

2 weeks ago


Southbank, Victoria, Australia Crown Resorts Full time

About Crown Resorts

Crown Resorts is a leading hospitality company that offers exceptional experiences for its guests and employees. We value innovation, teamwork, and a passion for delivering outstanding service.

The Role

As a Front Office Supervisor at Crown Towers, you will lead a team of up to 20 Front Office Attendants and support the Front Desk operations. Your primary responsibility will be to provide elevated and joyful guest experiences through personalized and seamless check-in and check-out processes.

Key Responsibilities

  • Provide exceptional customer service and ensure a high level of guest satisfaction.
  • Lead and coach the Front Office team to achieve excellent service standards.
  • Display in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.
  • Collaborate with other departments to ensure seamless guest experiences.

About You

To be successful in this role, you will bring:

  • Previous experience in a hotel front office environment, preferably in a supervisor or leadership position.
  • Exceptional customer service skills and a passion for delivering outstanding service.
  • Understanding of hotel property management systems (preferably OPERA).


  • Southbank, Victoria, Australia Crown Resorts Full time

    {"h1": "Elevate Guest Experiences at Crown Resorts", "p": "At Crown Resorts, we're passionate about delivering exceptional guest experiences. As a Front Office Supervisor, you'll play a key role in leading our Front Office team and ensuring seamless check-in and check-out experiences for our guests.Your key responsibilities will include:* Providing...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality company that offers exceptional experiences for its guests and employees. We value innovation, teamwork, and a passion for delivering outstanding service.The RoleAs a Front Office Supervisor at Crown Towers, you will lead a team of up to 20 Front Office Attendants and support the Front Desk...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality company that offers exceptional experiences for our guests and employees. We value passion, creativity, and a commitment to excellence in everything we do.The RoleWe are seeking a skilled and dedicated Front Office Supervisor to join our team at Crown Towers. As a Front Office Supervisor, you will be...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality company that offers exceptional experiences for our guests and employees. We value passion, creativity, and a commitment to excellence in everything we do.The RoleWe are seeking a skilled and dedicated Front Office Supervisor to join our team at Crown Towers. As a Front Office Supervisor, you will be...

  • Duty Manager

    2 weeks ago


    Southbank, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at AC Hotel Melbourne Southbank. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the hotel, providing exceptional guest experiences, and driving business growth.Key ResponsibilitiesOperations Management:...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About the RoleCrown Resorts is a leader in luxury hotel experiences, with three established hotel brands offering unique experiences for all our guests. We're seeking a dedicated and enthusiastic Hotel Front Office Attendant to join the Crown Metropol team.Key ResponsibilitiesProvide exceptional guest experiences through personalized and seamless check-in...

  • Duty Manager

    6 days ago


    Southbank, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled Duty Manager to join our team at AC Hotel Melbourne Southbank. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the hotel, providing exceptional guest service, and maintaining the highest standards of quality and safety.Key ResponsibilitiesManage the...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality and entertainment company that offers a unique blend of luxury and excitement. Our team is passionate about delivering exceptional experiences for our guests and our people.The RoleWe are seeking a highly skilled Management Accountant to join our Finance team at Crown Sydney. As a key member of our...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality and entertainment company that offers a unique blend of luxury and excitement. Our team is passionate about delivering exceptional experiences for our guests and our people.The RoleWe are seeking a highly skilled Management Accountant to join our Finance team at Crown Sydney. As a key member of our...

  • Management Accountant

    2 weeks ago


    Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality and entertainment company that offers a unique blend of luxury and excitement. As a company, we value passion, creativity, and a commitment to excellence in everything we do.The RoleWe are seeking a highly skilled Management Accountant to join our team at Crown Sydney. As a key member of our finance...


  • Southbank, Victoria, Australia Accor Full time

    Accor Hotels is seeking a highly organized and enthusiastic Meeting and Events Executive to join our small hotel team based in Melbourne. This role is a standalone position reporting directly into the hotel General Manager, with a dotted line into the Portfolio DOSM and DOS. The successful candidate will be responsible for coordinating the day-to-day...

  • State Administrator

    2 weeks ago


    Southbank, Victoria, Australia people2people Full time

    About the RoleWe are seeking a highly organized and detail-oriented State Administrator to join our team at people2people. As a key member of our administrative team, you will be responsible for providing exceptional support to our executives and ensuring the smooth operation of our office.Key ResponsibilitiesCalendar Management: Manage and coordinate...

  • Financial Analyst

    1 week ago


    Southbank, Victoria, Australia Crown Resorts Full time

    About the RoleCrown Resorts is seeking a highly skilled Management Accountant to join our Finance team at Crown Sydney. As a key member of our team, you will play a critical role in supporting the F&B operational management by providing daily, weekly and monthly reports, as well as advising and implementing appropriate accounting controls to minimize...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality and entertainment company that offers a unique blend of luxury and excitement. Our team is passionate about delivering exceptional experiences for our guests and our people.The RoleWe are seeking a highly skilled Management Accountant to join our Finance team at Crown Sydney. As a key member of our...


  • Southbank, Victoria, Australia Accor Full time

    About Quay West Suites MelbourneQuay West Suites Melbourne is a 5-star apartment-style hotel overlooking the Yarra River, offering a choice of one, two, or three-bedroom guest accommodations. The hotel is ideal for business travelers, family holidays, or romantic getaways.About the RoleWe are seeking an organized and enthusiastic Meeting and Events Executive...


  • Southbank, Victoria, Australia Accor Full time

    About Quay West Suites MelbourneQuay West Suites Melbourne is a 5-star apartment-style hotel overlooking the Yarra River, offering a choice of one, two, or three-bedroom guest accommodations. The hotel is ideal for business travelers, family holidays, or romantic getaways.About the RoleWe are seeking an organized and enthusiastic Meetings and Events...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality company that prides itself on delivering exceptional guest experiences. We value innovation, teamwork, and a passion for delivering outstanding results.The RoleAs a Front Office Supervisor at Crown Metropol, you will be responsible for leading a team of dedicated Front Office Attendants and supporting...

  • Management Accountant

    2 weeks ago


    Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality and entertainment company that offers a unique blend of luxury and excitement. As a company, we value passion, creativity, and a commitment to excellence in everything we do.The RoleWe are seeking a highly skilled Management Accountant to join our team at Crown Sydney. As a key member of our finance...


  • Southbank, Victoria, Australia Accor Full time

    About the RoleWe are seeking a highly organized and enthusiastic Meeting and Events Executive to join our team at Quay West Suites Melbourne, a 5-star apartment style hotel overlooking the Yarra River.This role is a standalone position reporting directly into the hotel General Manager, with a dotted line into the Portfolio DOSM and DOS. The successful...


  • Southbank, Victoria, Australia Crown Resorts Full time

    About Crown ResortsCrown Resorts is a leading hospitality company that prides itself on delivering exceptional experiences for its guests and employees alike. We value innovation, creativity, and a passion for excellence in everything we do.The RoleAs a Front Office Supervisor at Crown Metropol, you will be responsible for leading a team of dedicated Front...